Retail Customer Service

Michaels • Portland, ME • 1d ago

Store - PORTLAND, ME

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Help customers shop, locate products, and provide them with solutions

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Educate customers on the Voice of Customer (VOC) survey

Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

Participate in the truck unload, stocking, and planogram (POGs) processes

Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store

Perform Store In Stock Optimization (SISO) and AD set duties as assigned

Support shrink and safety programs

Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members

Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

Retail and/or customer service experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

Total Base Pay Range for this Position:

$15.25 - $17.90

This position may be eligible for overtime compensation in accordance with state and local laws.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance (https://careers.michaels.com/us/en/benefits) page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Concessions Cashier

Sodexo • Saco, ME • 9h ago

Retail & Hospitality

Concessions Cashier Location: FUNTOWN SPLASHTOWN USA - 93186001 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process. Employment Type: Par...

9h ago

Go to Apply

City of Portland - Facilities Maintenance Worker I - Environmental Services

Maine Employer • Portland, ME • 11h ago

Retail & Hospitality

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1362335 City of Portland - Facilities Maintenance Worker I - Environmental Services Health and Human Ser...

11h ago

Go to Apply

Retail Customer Service Balloon

Michaels • Portland, ME • 1d ago

Retail & Hospitality

Store - PORTLAND, ME Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and...

1d ago

Go to Apply

Retail Store Events Coordinator

Michaels • Portland, ME • 1d ago

Retail & Hospitality

Store - PORTLAND, ME Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service...

1d ago

Go to Apply

Assistant Manager I

Dollar Tree • Portland, ME • 1d ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

1d ago

Go to Apply

Catering Waitstaff/Bartender (part-time)

Bowdoin College • Brunswick, ME • 6d ago

Retail & Hospitality

Catering Waitstaff/Bartender (part-time) Posting Number C00438JP Department Dining Service - Thorne Hall Job Summary Located in Brunswick, Maine, Bowdoin College boasts a student population of almost 2000. Our Dining Ser...

6d ago

Go to Apply

District Manager

Driveline • Portland, ME • 6d ago

Retail & Hospitality

District Manager Date Posted: 07/13/2026 Apply ( https://auto-scheduler.com/drivelinecareers/index.php/Contact/index/1766516 ) Employee Type: Full Time Location: Portland, ME Pay Rate: $43888 - $45000 / year Date Posted:...

6d ago

Go to Apply

PT Deli Sales Associate

Hannaford • Gray, ME • 1w ago

Retail & Hospitality

Category/Area of Expertise: Retail Operations Job Requisition: 534424 Address: USA-ME-Gray-130 Shaker Rd Store Code: Store 08251 Deli (5151047) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Ma...

1w ago

Go to Apply

Cook

Bowdoin College • Brunswick, ME • 1w ago

Retail & Hospitality

Cook Posting Number S01573JP Department Dining Service - Thorne Hall Job Summary Entry level cooking position supporting cooks and chefs. Provides daily food preparation and work environment sanitation. Under supervision...

1w ago

Go to Apply

FT Assistant Manager Customer Service

Hannaford • Brunswick, ME • 1w ago

Retail & Hospitality

Category/Area of Expertise: Retail Operations Job Requisition: 533373 Address: USA-ME-Brunswick-35 Elm Street Store Code: Store 08231 Front End (5151672) Hannaford Supermarkets started out as a fresh produce vendor in Po...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)