Associate Director Operations - Hybrid

UnitedHealth Group • Colorado Springs, CO • 1d ago

Requisition number: 2366488

Job category: Project/Program Management

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The UHC Medicare & Retirement Sales & Distribution Team is dedicated to ensuring agents have the processes, resources, and technology support needed to deliver a solid consumer experience. This role will lead and support technology leveraged across the DTC channel and field organization, while managing project teams and initiatives that enhance the agent experience.

The Associate Director provides thought leadership, guidance, and professional expertise related to business processes, technology enablement, and operational improvement. This leader will translate data, business needs, and strategy into clear recommendations for key stakeholders and leadership. Through influence and collaboration, the Associate Director will partner with cross-functional teams to manage and represent this space, guide core functional needs, and drive solutions that support the broader business vision. A successful candidate will foster innovation, think critically, communicate effectively, and bring solid technical and functional capabilities to the role.

The position will be hybrid but will be based in one of the following offices: Green Bay, WI; Minnetonka, MN; Phoenix, AZ; Roanoke, VA; Miami, FL; Colorado Springs, CO; or St Louis, MO. You will work in one of these offices and from home as needed.

Primary Responsibilities:

Manage specific technology that is leveraged within our DTC channel & field

Process improvements related to the technology, taking business related requests and analyzing data to develop further processes

Project management opportunities. New initiatives being implemented that align to the business vision and direction of the organization

Develop workarounds and influence corrections to normalize and optimize business processes

Ad-hoc reporting and analysis to understand trends, troubleshoot, enhance capabilities, and make corrections

Maintain relationships with cross-functional partners across Sales, Operations, Marketing, IT, Legal, Product, and more to understand enterprise needs and influence results

Manage direct reports and ensure their success and development needs are met

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

5+ years of project or program management experience, with focus in coordinating multiple resources and managing against timelines and budgets

4+ years of experience gathering, analyzing, and communicating complex information

3+ years of experience in data analysis or business intelligence

2+ years of people leadership, mentorship, or team development experience

1+ years of experience supporting or managing vendor relationships

Experience translating business needs into requirements, user stories, process flows, or technology enhancement requests

Proven professional verbal and written communication skills, with experience presenting to leaders

Preferred Qualifications:

Experience managing or supporting sales technology platforms, CRM tools, agent-facing systems, or digital enablement solutions

Experience in sales account management

Familiarity with Medicare sales, agent or broker workflows, compliance requirements, or regulated sales environments

Knowledge of call center operations

Knowledge of sales processes

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Similar Jobs

Pharmacy Technician Certified

CommonSpirit Health • Colorado Springs, CO • 2h ago

Hospital & Medical

Job Summary and Responsibilities As our Certified Pharmacy Technician, you will play a critical role in supporting the complex and personalized medication needs of patients. Every day, you will meticulously process and d...

2h ago

Go to Apply

Assistant Manager II

Family Dollar • Cripple Creek, CO • 3h ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

3h ago

Go to Apply

Medical Assistant

CVS Health • Colorado Springs, CO • 3h ago

Hospital & Medical

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

3h ago

Go to Apply

Medical Scribe

CVS Health • Colorado Springs, CO • 3h ago

Hospital & Medical

3h ago

Go to Apply

Store Crew

7-Eleven • Colorado Springs, CO • 18h ago

Retail & Hospitality

Store Crew Apply Now ( https://olivia.paradox.ai/co/7Eleven60/Job?job\id=P1-5739723-1&posting\@type=1 ) Save Job Job ID ESC24460 Store-ID 24460 Address 510 S. SECURITY BLVD, COLORADO SPRINGS, Colorado, 80911, United...

18h ago

Go to Apply

Part-time Float Pharmacist - Community

UnitedHealth Group • Colorado Springs, CO • 19h ago

Hospital & Medical

Requisition number: 2377871 Job category: Pharmacy Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment commun...

19h ago

Go to Apply

Certified Pharmacy Technician

Kroger Family of Companies • Colorado Springs, CO • 20h ago

Hospital & Medical

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the...

20h ago

Go to Apply

FT Sales Manager

Michaels • Colorado Springs, CO • 21h ago

Management & Administrative

Store - COLORADO SPRINGS-LAKE AVE, CO The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-e...

21h ago

Go to Apply

Pest Control Technician

Ecolab • Colorado Springs, CO • 21h ago

IT & Engineering

Want to build a brighter, bolder future and cultivate your career? Join Ecolab's team and help create a world in which we all thrive. Our Pest Elimination team proudly serves our communities and customers by safeguarding...

21h ago

Go to Apply

Case Manager Team Lead

CommonSpirit Health • Colorado Springs, CO • 22h ago

Management & Administrative

Job Summary and Responsibilities You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills - but your commitment to a greater caus...

22h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)