Req ID: RQ224626
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: NACI (T1)
Job Family: Technical Support Services
Skills:
Apple iOS,Endpoint Security,Mobile Device Management (MDM)
Experience:
5 + years of related experience
Job Description:
Executive Support Technician
The Executive Support Technician provides high touch, personalized technical support to senior executives at the National Institutes of Health (NIH). This role ensures the smooth, secure, and reliable operation of executive computing environments by resolving hardware, software, and network issues quickly and effectively. The technician engages directly with NIH leadership, delivering proactive support, modern technology solutions, and exceptional customer service in a fast paced, high visibility environment.
Key Responsibilities
Provide dedicated, concierge level IT support to NIH executive staff
Troubleshoot and resolve issues involving hardware, software, peripherals, accessories, and mobile devices
Maintain, support, and troubleshoot executive laptops, desktops, mobile devices, and peripherals to ensure uninterrupted operation
Support endpoint environments across Windows 11, Apple macOS, and Linux/UNIX operating systems
Support iOS and Android mobile platforms, including enterprise managed smartphones and tablets
Coordinate with internal IT teams to resolve complex issues and implement modern, secure technology solutions
Enhance reliability and efficiency through process improvements, automation, and proactive technical recommendations
Implement and follow IT security protocols, including manual patching, updates, and antivirus requirements
Clearly communicate technical concepts to technical and non technical users, including senior NIH leadership
Make quick, well informed decisions in high pressure environments to resolve executive level technical issues with minimal disruption
Manage mobile devices using enterprise Mobile Device Management (MDM) platforms
Ensure smooth operation of all executive IT equipment and provide timely, accurate technical assistance
Provide full endpoint support across the following;
Desktop and laptop systems running Windows 11, Apple macOS, and Linux/UNIX
Tablets, smartphones, and mobile devices using iOS and Android
Deliver efficient, secure, and executive level support using the following tools;
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Trellix ePO Antivirus Management
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BigFix Management Services
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JAMF Device Management
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Ivanti MobileIron
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Spok management
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Microsoft Defender for Endpoint (MDE)
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Microsoft Defender Antivirus (MDAV)
Required Qualifications
5 years of experience providing technical support to high level executives, including troubleshooting hardware, software, and network issues
Experience managing and administering Windows and Mac systems, including workstations and mobile devices
Experience supporting Linux/UNIX environments
Experience complying with security standards, including manual management of patches, updates, and antivirus solutions
Ability to understand technical vision and communicate it clearly to technical and non technical parties
Proven ability to make rapid, effective decisions and resolve complex issues efficiently in high pressure executive environments
Experience managing mobile devices using MDM platforms such as JAMF, BigFix, or Intune
Security Clearance
Ability to obtain and maintain an NIH Public Trust clearance
Location
Bethesda, MD (onsite with potential hybrid schedule)
GDIT IS YOUR PLACE:
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from
The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
