Sr. Fiscal Mgr./ Utility Finance Manager
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Sr. Fiscal Mgr./ Utility Finance Manager
Salary
$97,595.00 - $156,174.00 Annually
Location
1600 Mist Lake Dr., Durham, NC
Job Type
Full time with benefits
Job Number
26-06021
Department
Water Management
Opening Date
07/17/2026
Description
Benefits
Questions
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $99,547.00 - $129,422.00
Work Day/Hours: 8:00 a.m. - 4:30 p.m.
The City of Durham's Department of Water Management wants YOU to join our team of more than 380 talented and dedicated employees that provide critical water, sewer and billing services for Durham's 330,000 plus residents. Not only do we deliver the Best Tasting Water in the state to our customers each day, but we also make sure that the wastewater leaving our facilities is carefully treated to protect the environment. The City of Durham The City of Durham scores consistently above national averages for city-provided services, with resident satisfaction rates and external benchmarks (like WalletHub ranking it the 17th Best-Run City in the US). If you have a passion for providing excellent customer service, join our team and lend your expertise to lead the Department of Water Management's Finance/Customer Billing Team.
Water Management is seeking a high-performing professional with attention to detail and a commitment to excellent customer service. The Senior Fiscal Manager will report to the Assistant Director and lead teams that manage billing, cashiering, customer service, and financial support for the utility, organized under the Customer Billing Services/Utility Finance Division. They will ensure that the department remains fiscally accountable and consistent with policy and practices, while at the same time seeking opportunities to improve customer service in a more efficient manner.
The Senior Fiscal Manager will be responsible for making interpretive decisions to best execute the goals and priorities of Durham Water Management and the City, setting supporting goals and priorities for the teams that they manage. They will make the best use of existing resources, while seeking and developing opportunities to leverage new technology, to advance the work of the Division.
Successful candidates will demonstrate their ability to think and act strategically, motivate professional teams, provide oversight and ensure continuity, innovate, facilitate an inclusive work environment, and provide excellent customer service.
Duties/Responsibilities
Oversees daily operations and directs workflow for Division; supervises staff, including planning, assigning, and evaluating work; training and coaching staff; plans, prioritizes, and manages programs, projects, and operations; develops and implements financial controls and policies and procedures; convenes and facilitates meetings; and ensures compliance with applicable regulations, policies, and procedures.
Plans and coordinates the preparation of, and prepares, maintains, reviews, and/or submits policy, operational, financial, analytical, economic, legal, annual, and related reports, records, contracts, bid documents, plans, agenda items, and other documents; oversees the preparation of correspondence; maintains databases and online systems; manages the research, compilation, and/or reconciliation of information; manages, directs and reviews the preparation of complex financial analyses; and develops and makes recommendations.
Prepares and manages budgets; monitors and approves expenditures; evaluates work unit needs; researches and analyzes data; prepares and/or reviews cost estimates and forecasts; and allocates resources to applicable programs and projects.
Responds to escalated customer service concerns; anticipates customer needs and manages the policies, procedures, and personnel needed to meet those needs. Represents customer service and financial accountability to executive level discussions and decision-making.
Oversees the department's procurement process; researches and evaluates program, project, and department needs; participates in, and/or conducts negotiations; and develops and implements purchasing guidelines and approves purchasing recommendations.
Coordinates with, and/or serves as a liaison to, City leadership, vendors, City management, auditors, and City departments, and/or external agencies; attends meetings and serves on committees, representing the department on policy and regulatory matters; resolves complex and high-impact project and department issues; facilitates audit operations.
Supervises professional, paraprofessional and support staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.
Minimum Qualifications & Experience
Bachelor's degree in accounting, finance, business administration or a related field
Six years of professional accounting/financial experience in work related to assignment
Two years of supervisory experience
Additional Preferred Skills
Certified Public Accountant, Certified Management Accountant, or Certified Local Government Financial Officer designation
Intermediate Excel Skills
Experience using reporting tools
Experience with Oracle Utilities Cloud Customer Service and OUDI
Governmental accounting experience strongly preferred
Benefits - General Full-Time Employees
12-13 paid holidays per year
13 standard work days of vacation per year
13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 13.6% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year*
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
401(k) retirement plan (5.0% of salary)
State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
401(k) retirement plan (5.0% of salary)
State retirement plan effective first day of the month following date of hire
Health insurance effective first day of the month following date of hire
Dental and life insurance, after one year of service
Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
City of Durham Website
Walk in
Job fair
Employee referral
Professional organization Please list the organization in "other" box below
Internet posting Please list the specific web site in the "other" box below
Craig's List
Facebook
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GlassDoor
governmentjobs.com
Monster.com
Indeed.com
Employment Security Commission
Magazine/Newspaper
Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
High School Diploma or Equivalent (GED, HiSET, TASC)
Associates Degree
Bachelor's Degree
Master's Degree
Doctoral Degree (PhD, Juris Doctorate)
04
Please list the area of academic focus your degree is in: (such as Major, Minor or concentration).
05
How many years of related professional accounting/financial experience do you have?
No related experience
Less than 1 year of related experience
1 year but less than 6 years
6 years but less than 10 years
10 years but less than 14 years
14 or more years of related experience
06
How many years of related experience do you have in Governmental accounting?
No related experience
Less than 1 year of related experience
1 year but less than 3 years of related experience
3 years but less than 5 years of related experience
5 or more years of related experience
07
How many years of experience do you have in a supervisory/management capacity?
No related experience
Less than 1 year of related experience
1 year but less than 2 years of related experience
2 years but less than 5 years of related experience
5 years but less than 8 years of related experience
8 or more years of related experience
08
Please indicate if you possess any of the following designations/ certificates:
No Designation/ Certification
CPA
Certified Management Accountant
Certified Local Government Financial Officer
Other related designation/certification
09
How would you rate your experience level with MS Excel?
No experience
Beginner level
Intermediate level
Advanced level
Expert level
10
Please list any reporting tools or software you have experience using (such as Access, Power BI, Crystal Reports, or Oracle): If no experience with Reporting Tools/software, please put N/A
Required Question
