Senior Counsel, Litigation & Operations

Public Storage • Frisco, TX • 10h ago

Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth , ranked us in the Top 5% for Work Culture , and in the Top 10% for Diversity and Inclusion .

We're a member of the S&P 500 and FT Global 500 . Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation's leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

Job Description

We are seeking an experienced, business-minded attorney to serve as Senior Counsel, Litigation & Operations. This role will help lead the company's litigation strategy while acting as a key legal partner to field operations and cross-functional teams. The position requires a proactive advisor who can deliver practical, risk-based guidance in a fast-paced, customer-facing environment.

Key Responsibilities:

Litigation Management:

Lead and manage all litigation, administrative matters, and other legal disputes.

Develop strategy aligned with business objectives and risk tolerance.

Take lessons learned and translate into pragmatic, business-minded guidance.

Oversee outside counsel, including budgeting and performance.

Represent the company in mediations and drive efficient resolution strategies.

Analyze litigation trends to inform risk mitigation and business decisions.

Operational & Business Counseling

Provide day-to-day legal advice to field operations and business teams.

Advise on customer issues and operational initiatives.

Partner cross-functionally to support business growth while managing risk.

Serve as a trusted advisor to senior leadership.

Regulatory, Compliance & Risk

Advise on compliance with federal, state, and local laws.

Focus areas include consumer protection, marketing, pricing, data privacy, legislative affairs, and call center.

Develop and implement policies, training, and controls to mitigate risk.

Disputes & Investigations

Handle escalated customer matters and regulatory inquiries.

Conduct internal investigations as needed.

Ensure consistent, timely, and defensible responses.

Legal Operations & Reporting

Manage litigation spend and support legal budgeting.

Contribute to P&L and reporting processes.

Improve processes and leverage legal technology (e.g., matter management systems).

Qualifications

Juris Doctor (JD) degree from an accredited law school

Admission to a state bar and in good standing, with the ability to practice law as in-house counsel in Texas

10+ years of experience, with a focus on litigation and/or business counseling

Strong judgment, analytical ability, and communication skills.

Experience managing outside counsel and legal budgets.

Ability to manage multiple priorities in a fast-paced environment.

Experience in an in-house environment preferred.

Preferred Experience (nice to haves, but not required)

Government or regulatory investigations

Personal injury or other high-volume litigation

Consumer protection, marketing, or data privacy laws

REITs, real estate, or self-storage industry

TCPA, recording/wiretapping laws, or similar

Legislative affairs

Matter management or ticketing systems (e.g., ServiceNow)

Additional Information

Workplace

One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.

REF3780U

We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.

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