Aftermarket Account Manger

Actalent • Independence, KY • 6h ago

Job Title: Aftermarket Account Manager

Job Description

The Aftermarket Account Manager is the primary contact for customers seeking service and support for equipment. This role involves managing aftermarket service projects from start to finish, coordinating resources, supporting field service activities, and building strong customer relationships. The position combines project management, technical support, and account management to provide exceptional customer service and ensure accurate and efficient project completion.

Responsibilities

Create, document, and manage field and in-house service projects.

Coordinate service activities and provide timely project updates to both internal and external customers.

Collect, review, and submit field service documentation for invoicing.

Provide technical and service support to customers, distributors, and end users via phone and email.

Collect, analyze, and present service data, operating trends, and written reports.

Support field service technicians during onsite repairs by coordinating parts, technical information, customer communication, and logistics.

Review operating data, service history, alarm history, and machine performance to assist in diagnosing equipment failures and developing service recommendations.

Coordinate with Engineering, Parts, Sales, Accounting, Production, and Service departments to ensure customer requests are handled efficiently.

Prepare accurate parts and service quotations.

Develop and maintain strong customer relationships by serving as the primary point of contact throughout the service process.

Assist in resolving customer concerns while identifying opportunities to improve service and increase customer satisfaction.

Direct non-aftermarket requests to the appropriate internal departments.

Continuously develop expertise in equipment, products, and internal processes.

Essential Skills

Associates Degree in an Engineering Discipline

Customer service skills

Strong communication skills

Ability to troubleshoot technical issues for customers

Project management experience

Account management skills

Additional Skills & Qualifications

Experience in mechanical engineering

Mechanical hands-on experience

Report writing experience

Work Environment

This is a fully on-site position, Monday through Friday, 8 AM to 5 PM at the Independence, KY site. It offers a great opportunity for an entry-level engineer to develop skills and grow within the organization. The role includes commission, along with strong benefits and a bonus structure. The company is known for its strong work culture.

Job Type & Location

This is a Contract to Hire position based out of Independence, KY.

Pay and Benefits

The pay range for this position is $33.65 - $38.46/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Independence,KY.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Similar Jobs

SBA Sales Manager

U.S. Bank • Cincinnati, OH • 11min ago

Management & Administrative

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

11min ago

Go to Apply

Environmental Service Technician

Veterans Affairs, Veterans Health Administration • Cincinnati, OH • 1h ago

Management & Administrative

Summary The Cincinnati VA Medical Center is looking for an Environmental Service Technician to work Part-Time from Saturday-Sunday 7:00 am -3:30 pm. This position performs both janitorial and custodial services (e.g., te...

1h ago

Go to Apply

Registered Nurse- Outpatient Specialty Care

Veterans Affairs, Veterans Health Administration • Cincinnati, OH • 1h ago

Hospital & Medical

Summary Specialty Care Outpatient Staff RN is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal speci...

1h ago

Go to Apply

Content Supply Chain Transformation- Senior Manager

PwC • Cincinnati, OH • 2h ago

Management & Administrative

Specialty/Competency: IFS - Clients & Markets Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 20% The Opportunity As a Content Supply Chain Transformation Senior Manager, you will play...

2h ago

Go to Apply

Nurse Manager - Community Living Center

Veterans Affairs, Veterans Health Administration • Cincinnati, OH • 2h ago

Hospital & Medical

Summary The Cincinnati VHA Medical Center is seeking a Nurse Manager in the Cincinnati VHA . The Nurse Manager is responsible and accountable for all elements of the nursing process when providing or supervising direct p...

2h ago

Go to Apply

Cyber Range Engineer - Cyber Defense Training Lead

U.S. Bank • Cincinnati, OH • 2h ago

IT & Engineering

2h ago

Go to Apply

Operations Manager - Third Shift

Crane Worldwide Logistics • Florence, KY • 2h ago

Retail & Hospitality

Description ESSENTIAL JOB FUNCTIONS Participates in the recruitment of hourly employees for the warehouse. Ensures planning, direction, scheduling, and assignment of jobs for warehouse staff. Manages department performan...

2h ago

Go to Apply

Sr. Operations Manager

Crane Worldwide Logistics • Florence, KY • 2h ago

Management & Administrative

Description ESSENTIAL JOB FUNCTIONS Strategic planning and management of daily operations which includes overseeing the processes of Trucking, International, client services, and information collection and analysis. Resp...

2h ago

Go to Apply

Manager, Supply Chain Operate

Deloitte • Cincinnati, OH • 2h ago

Management & Administrative

Deloitte's Enterprise Operations as a Service (EOaaS) practice helps organizations transform critical business operations through a combination of operational excellence, technology enablement, and managed services. We s...

2h ago

Go to Apply

Warehouse Supervisor II - Third Shift

Crane Worldwide Logistics • Florence, KY • 3h ago

Manufacturing & Warehouse

Description Essential Job Functions Plans layout of warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored Advises employees on care and preservation of items received,...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)