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Information Technology Support Specialist

General Dynamics Information Technology • Annapolis Junction, MD • 1d ago

Req ID: RQ224425

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: Technical Support Services

Skills:

Help Desk Support,Remote Support,Troubleshooting Hardware,Troubleshooting Software

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Technician IV

Shape the Mission. Shape Your Career.

Step into a role where your technical talent directly supports national-level operations. As a Help Desk Technician IV with GDIT, you'll be part of an elite IT team ensuring our customers stay connected, productive, and mission-ready. If you're resourceful, mission-minded, and ready to make an impact, this is where you belong.

What You'll Do

Frontline Support & Problem Solving

? Deliver responsive, high-quality support via phone, email, chat, and ticketing systems.

? Track, triage, and resolve technical issues with accuracy and professionalism.

? Troubleshoot hardware, software, and basic network connectivity challenges.

? Provide clear, step-by-step guidance to users at all levels.

? Escalate complex issues to advanced teams when needed.

? Mentor junior technicians and support new team members.

Technical Expertise

? Install, configure, and update software across user devices.

? Support account management tasks such as password resets and lockouts.

? Diagnose basic issues with printers, scanners, and peripherals.

? Maintain inventory and contribute to asset management processes.

Documentation Excellence

? Create clear, detailed documentation of issues, resolutions, and procedures.

? Contribute solutions and best practices to the knowledge base.

? Ensure all tickets include complete, accurate troubleshooting steps.

Customer Care & Communication

? Provide friendly, empathetic, and highly effective customer service.

? Translate technical concepts into language non-technical users can understand.

? Keep users informed with timely ticket updates.

? Support teammates and contribute to an engaged, high-performing team culture.

Security & Compliance

? Follow all established security and IT policies.

? Report potential incidents or anomalies immediately through proper channels.

What You Bring

? Education: AA/AS degree

? Experience: 5+ years relevant help desk or IT support experience

? Technical Skills: Proficient in hardware/software troubleshooting, remote support tools

? Clearance: TS/SCI with Full-Scope Polygraph (active)

? Certification: CompTIA Security+ (or obtained within first 3 months)

? Citizenship: U.S. citizen

? Schedule: mission-essential availability may include holidays

? Location: Annapolis Junction, MD

? Commitment to staying current with evolving technologies

Why GDIT

Be part of an organization where your work supports real-world mission success. At GDIT, your growth is supported and your contributions matter.

? Growth: Access to AI-driven career tools and learning platforms

? Mobility: Dedicated internal mobility support for long-term career progression

? Benefits: Competitive compensation, 401(k) with company match, comprehensive health & wellness

? Culture: Innovative, collaborative, and military-friendly workplace

Own Your Opportunity

Join GDIT and discover how far your skills, passion, and security clearance can take you. Your next mission-driven career step starts here.

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

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