Summary The VA Center of Education (CoE) in Interprofessional Primary Care Program/Clinic is a large innovative interprofessional team-based educational and collaborative primary care model. The CoE Program is based in West Haven, but also has satellite operations at the Newington campus. Responsibilities The incumbent serves as a Program Analyst (Primary Care CoE) located at the West Haven medical center in the Veterans Health Administration (VHA) of the Department of Veterans Affairs (VA). Duties include, but may not be limited to the following: The incumbent extracts or mines data and evaluates and analyzes the statistical data from various resources such as VHA Support Service Center (VSSC), Business Intelligence Service Line (BISL), Pyramid Analytics, Power BI, Veterans Health Information Systems and Technology Architecture (VistA) Utilizes qualitative and quantitative techniques to analyze the business practices, procedures and protocols to assess the effectiveness of operations in meeting goals and objectives determined by National, VISN, and local CoE leadership Analysis of the data allows the incumbent to make recommendations for process improvements and provide recommendations for new processes implementation She/he manages, prepares, analyzes, extracts, summarizes, and identifies apparent trends and issues related to outpatient clinical operations and participates in problem-solving to identify potential quality improvement areas. The incumbent has continuing responsibility for the planning, development, direction, and evaluation of administrative functions and projects in support of the Primary Care CoE. The incumbent provides input into developing, planning goals and objectives, for implementation and administration of CoE Clinical Program(s) In this process, She/he analyzes issues based on changes in regulatory guidance, small and short- range objectives/goals of higher headquarters. The incumbent is responsible for maintaining an updated working knowledge of all VHA and local policies related to clinical care matters, budgetary/fiscal matters, and operational matters She /he collaborates with clinical and administrative staff to develop program plans for Clinical Program(s) within the CoE. She/he provides input into developing, planning goals and objectives, for implementation and administration of the program(s) She/he facilitates a mechanism for development of program requirements, allowing for the efficient execution of services The incumbent clearly communicates program plans during meetings to ensure plans and policies are followed consistently by the terms of the written program plan. The incumbent works independently to propose, plan, and monitor resource utilization to meet the needs of the service on a weekly basis by utilizing analytical programs and data repositories She/he reviews statistics, programs, reports, and other data with the CoE Director regularly to advise on implementation methods, changes in operations, etc. The incumbent is responsible for analyzing program performance data to identify strengths, weaknesses, and impact on a weekly basis with a monthly round up report to the Director She /he validates data guarantying the information provided is accurate as such information will have a significant impact on service operations and patient care. The incumbent is responsible to provide written interpretation narratives and written and/or oral reports to support statistical analysis Input regarding a balance between support for new programs and continued support to and for existing programs of patient care is expected. Responsible for obtaining, interpreting and analyzing information from a variety of sources utilizing software applications such as Excel, Access, PowerPoint and SQL to integrate the vast amounts of data residing in the VA corporate and hospital databases into usable reporting systems to provide quantitative and qualitative analysis in support of the program. The incumbent facilitates the development of creative and innovative quality business practices for the CoE She/he reviews requests from Medical Centers requesting clinical coverage and assesses site needs and host site feasibility based on outpatient clinical metrics to include but not limited to consult timeliness, appointment wait times, clinical capacity, and CoE provider capacity She/he provides information to assist for decision making, policy development, resource planning, and overall implementation. This position is an AFGE Bargaining Unit position. This position is covered by locality-based comparability pay. Work Schedule: Monday- Friday 8:00a.m-4:30p.m. Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Analyst ( CoE Primary Care)/PD036620 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/23/2026. Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Program Analyst - Informatics. Qualifying specialized experience includes communicating among stakeholders to facilitate and support organizational change; applying a wide range of established practices, theories, and emerging information in relation to health care delivery, informatics, and applications; independently completes analytical projects related to process improvement; experience with data life cycle to include data design, collection, and management to input, retrieve, analyze, summarize, and present information; and knowledge and use of national database architecture and file structure. ~OR~ Education: Successfully completed a Ph.D. or equivalent doctoral degree, or three (3) full years of progressively higher level graduate education leading to such a degree, or an LL.M. if related, that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. ~OR~ Combination: Equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of a master's or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. NOTE: One (1) full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
