Customer Service Representative

Robert Half • Ann Arbor, MI • 1d ago

Description Are you an organized, outgoing, people person with experience working in an office setting? If so, Robert Half would like to speak with you! We have a great position for a Customer Test Center Administrator" onsite in Ann Arbor, MI 30-40hrs a week. Candidates must have office experience, assisting walk in visitors and great computer skills. Must be able to work Saturdays. Pays $18/hr.

RESPONSIBILITIES

Maintain and apply expert knowledge of test center policies, practices, and procedures

Greet examinees and verify identification

If applicable, digitally scan and record candidate fingerprint identification

Continuously monitor candidates as they complete exams

Resolve or report candidate issues with urgency

Secure all computer software in the test center at all times

Reboot computer servers and reset passwords as necessary

Report any occurrences outside company guidelines to corporate management

Ability to be flexible with scheduling based on Prometric capacity requirements

Perform other duties as assigned

EXPERIENCE

1-2 years customer service-related experience required

SKILLS

Ability to communicate with candidates effectively and with professionalism and authority?

PHYSICAL JOB REQUIREMENTS

Capable of lifting up to 40 pounds

Ability to remain in a stationary position for extended periods of time while administering exams

Ability to perform periodic?walk-through. Requirements - 1-2 years of experience in customer service, front desk support, or a similar office-based role.

Strong interpersonal skills with the ability to communicate clearly, professionally, and confidently with candidates and staff.

Comfortable using computers and office systems in a fast-paced, process-driven environment.

Ability to follow established procedures carefully while maintaining accuracy and attention to detail.

Flexibility to work a schedule of approximately 30-40 hours per week, including Saturdays.

Ability to remain seated or standing for extended periods while supervising exam sessions and conducting periodic walk-throughs.

Ability to lift and move materials weighing up to 40 pounds when needed. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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