Customer Service Representative

TEKsystems • Plymouth, MI • 1d ago

About the Opportunity

We're seeking customer-focused professionals to join a fast-paced healthcare call center team. In this role, you'll serve as a key resource for members and customers, handling inbound calls, answering questions, and providing support related to healthcare and pharmacy benefits. This position is ideal for individuals who thrive in a high-volume environment, enjoy helping others, and have strong attention to detail.

Key Responsibilities

Handle a high volume of inbound customer service calls and occasional follow-up calls.

Assist customers with prior authorization inquiries, healthcare-related questions, and other account-related concerns.

Accurately document and update customer information across multiple systems and databases.

Maintain a high level of quality, accuracy, and professionalism during every interaction.

Research customer issues and provide timely resolutions while ensuring confidentiality and compliance.

Meet performance expectations for quality, accuracy, and call volume.

QualificationsRequired:

Minimum of 1 year of recent high-volume call center experience.

Strong customer service and communication skills.

Experience navigating multiple computer systems simultaneously.

Ability to accurately enter and document information.

Typing speed of at least 30 WPM.

Stable work history with demonstrated tenure in previous positions.

Preferred:

Healthcare, medical, pharmacy, or insurance industry experience.

Pharmacy Technician Certification.

Bilingual capabilities.

Schedule & TrainingTraining

4-week paid training program

Monday through Friday

10:00 AM - 6:30 PM EST

Work Schedule

Must be available 7 days per week between 5:00 AM and 10:00 PM

Assigned schedule will fall within those operating hours

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Plymouth,MI.

Application Deadline

This position is anticipated to close on Jul 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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