Customer Service Lead

DANIELS HEALTH • Denver, CO • 2h ago

Job Description

: Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Lead to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven.

Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health{rel="noopener noreferrer" target="_blank"}

About Daniels Health

We're on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.

What You'll Do:

Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance

Serve as the first point of contact for hospitals and healthcare facilities via phone and email

Investigate and resolve customer requests and complaints using Salesforce

Coordinate with production and transport teams to ensure timely deliveries

Create and distribute manifests, tracking forms, and process documents

Support daily routing logistics and inventory coordination

Collaborate across departments to manage account changes and generate reports

Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience

Must-Have Qualifications:

3-5 years of customer service or administrative experience

2-5 years of leadership experience

Ability to work independently onsite with minimal supervision, demonstrating strong self-management and decision-making skills

Proficiency in Microsoft Office; Salesforce experience is a plus

Comfortable working with data to support decisions and process improvements

Highly organized, adaptable, and able to manage multiple priorities Willingness to work flexible hours, including weekends or holidays as needed

Nice-to-Have Qualifications:

Experience in healthcare, logistics, or service-based industries

Proven track record of improving processes or customer satisfaction

Familiarity with inventory or routing systems

Experience working with hazardous waste admin

Why You'll Love Working Here:

Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores

401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule

Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more

Job Stability: As an essential healthcare service provider, we're recession-proof and non-seasonal

Permanent Role: Full-time, Monday - Friday, 8:00 AM- 5 PM

Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare

$27.97 - $29.13 an hour

Actual compensation within this range will depend on factors unique to each candidate, such as prior experience, skill, certifications, and work location. Pay variations by location reflect local conditions and differences in the cost of labor. At Daniels Health, we are committed to supporting our employees' well-being, work-life balance, and career growth through a comprehensive benefit package. Eligible employees enjoy benefits such as medical, dental, and vision insurance, retirement savings plans with company match contributions, paid vacation and sick time, wellness resources, life insurance, and professional development opportunities.

Ready to Apply?

We'd love to hear from you! Click "Apply" to start your journey with Daniels Health. Our hiring process includes a brief phone screen, on-site interview, and a video interview. We're excited to meet candidates who are passionate about service and eager to grow.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any @type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Please Apply at: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQyMzEwLjg3NjBAZGFuaWVsc2hlYWx0aGNvbXAuYXBsaXRyYWsuY29t{rel="noopener noreferrer" target="_blank"}

Number of Openings

: 1

Similar Jobs

Customer Service Specialist

Sherwin-Williams Com • Littleton, CO • 2h ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

2h ago

Go to Apply

Customer Service Specialist

Sherwin-Williams Com • Broomfield, CO • 2h ago

Management & Administrative

2h ago

Go to Apply

Senior Account Manager, The Hive

Humana • Denver, CO • 4h ago

Management & Administrative

Become a part of our caring community Humana is transforming its marketing organization to better attract and engage members through data-driven, technology-enabled, personalized communications. As Humana's in-house agen...

4h ago

Go to Apply

Cash Account Manager/Specialist

Brink's • Denver, CO • 4h ago

Management & Administrative

About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, go...

4h ago

Go to Apply

Sales Manager

Canon USA & Affiliates • Centennial, CO • 5h ago

Management & Administrative

About the Role Canon USA's Workplace Technologies Division is hiring high-performing Sales Managers to spearhead market growth in Denver, Phoenix, and Las Vegas. Reporting directly to an Area Director, this tactical lead...

5h ago

Go to Apply

Senior Regional Sales Manager - Southeast

Mesa Labs • Lakewood, CO • 5h ago

Management & Administrative

Mesa Labs is an Equal Employment Opportunity Employer.Mesa Labor prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancest...

5h ago

Go to Apply

Physical Security Manager

First Western Financ • Denver, CO • 6h ago

Management & Administrative

Physical Security Manager Location: Denver, CO (In-Office) Job Type: Full-Time Exempt Salary: $71,000 - $107,000/YR Actual offer will be based on experience, location, education, and/or skills Applications should be subm...

6h ago

Go to Apply

SB Supply Chain Project Manager - Electrical/Mechanical

Turner Construction • Denver, CO • 6h ago

Management & Administrative

Division: Omaha Main Project Location(s): Omaha, NE 68154 USA Minimum Years Experience: Travel Involved: Job Type: Regular Job Classification: Experienced Education: Job Family: Construction Compensation: Salaried Exempt...

6h ago

Go to Apply

SB Supply Chain Project Manager-Pharmaceutical

Turner Construction • Denver, CO • 6h ago

Management & Administrative

Division: Denver Project Location(s): Denver, CO 80204 USA Minimum Years Experience: Travel Involved: Job Type: Regular Job Classification: Experienced Education: Job Family: Construction Compensation: Salaried Exempt So...

6h ago

Go to Apply

Committee Operations Manager

MAXIMUS • Denver, CO • 7h ago

Management & Administrative

Are you energized by leading complex initiatives while improving how organizations operate day-to-day? We're seeking a Committee Operations Manager to drive the successful execution of key projects while optimizing opera...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)