Customer Service Representative - Vacaville

Enterprise Mobility • Vacaville, CA • 1d ago

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise Truck Rental Department of Enterprise Mobility has an exciting opportunity for a Customer Service Representative. The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representitve will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

777 Elmira Rd Vacaville, CA

This is a full time position with a starting rate of pay $22.00 based on a 40 hour workweek.

We offer a robust Benefits Package including, but not limited to:

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)

Life Insurance

Training and development

Apart from religious observations, must be available to work the schedule below

Schedules:

Monday-Friday: 8:00 AM - 5:00 PM

Responsibilities

Customer Service

Transactions

Understand and communicate rental terms and conditions, vehicle features and other services

May sell optional protection products, upgrades, fuel options and other additional equipment

Phones

Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned

Customer Contact

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns and check-ins

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

Notify Management of any known customer problems

Fleet Management and Maintenance

Notify Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Miscellaneous

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, run miscellaneous reports, supply maintenance, process customer close-pends and extensions

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Maintain a regular and reliable level of attendance and punctuality

Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

High School Diploma or GED required

Must be 21 years of age

At least 6 months of sales or customer service experience required

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must be available to work between Monday to Friday 8am-5pm

This position requires a valid drivers license

DOT Requirements:

We are subject to certain Department of Transportation (DOT) Regulations

All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination(certification for at least 6 months).

This job allows for no moonlighting, meaning that if hired, employee cannot work another job or position.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.

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