Collections Specialist

Robert Half • Illinois, Illinois • 12h ago

Description

We are looking for a Collections Specialist to support account recovery efforts and maintain strong payment performance for a long-term contract opportunity. This position focuses on managing both commercial and consumer collections while working closely with customers to resolve outstanding balances efficiently. The ideal candidate brings a solid understanding of billing follow-up, credit-related collection practices, and day-to-day account management.

Responsibilities:

Contact business and individual customers regarding overdue balances and guide them toward timely payment arrangements.

Review open accounts, evaluate payment status, and take appropriate collection steps based on account history and risk.

Maintain accurate records of collection activity, customer communication, payment commitments, and account updates.

Partner with internal teams such as billing and credit to research discrepancies and resolve issues affecting payment.

Monitor portfolios for delinquency trends and prioritize follow-up actions to improve recovery results.

Support billing collection efforts by addressing invoice questions and helping clear barriers to payment.

Apply established collection procedures to both commercial and consumer accounts while maintaining a consistent customer experience.

Requirements - Experience handling commercial and consumer collections in a business environment.

Working knowledge of credit and collections practices, including account follow-up and payment resolution.

Familiarity with billing collection processes and invoice-related account research.

Ability to communicate clearly and professionally when discussing past-due balances with customers.

Strong organizational skills with the ability to manage multiple accounts and document activity accurately.

Proficiency in standard business systems and tools used for account tracking and collections work.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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