Customer Service Representative

Robert Half • Edison, NJ • 6h ago

Description

We are looking for a Customer Service Representative to join a growing team. This is a long-term contract position that requires working onsite in a detail-oriented office setting with a collaborative, corporate atmosphere. The person in this role will support candidate outreach and customer interactions by handling calls, gathering key information, and ensuring accurate documentation throughout the screening process.

Responsibilities:

Reach out to prospective candidates by phone to conduct initial conversations and assess interest in available opportunities.

Review schedules and confirm availability details to help determine alignment with business needs.

Evaluate candidate backgrounds and credentials to identify whether they meet position expectations.

Answer inbound inquiries courteously and provide clear, helpful information during each interaction.

Enter and update call notes, candidate details, and related records with a high level of accuracy.

Maintain consistent communication with team members regarding screening outcomes and next steps.

Deliver courteous customer service while managing a steady volume of outbound and inbound calls.

Requirements - Strong verbal communication skills with the ability to build rapport over the phone.

Previous experience in customer service, call center support, or a similar phone-based role.

Comfort handling both inbound and outbound calls in a detail-focused environment.

Ability to document information accurately and perform order entry or data entry tasks efficiently.

Solid organizational skills and attention to detail when reviewing candidate information.

Reliability and a strong work ethic in an onsite, Monday through Friday work setting.

Ability to work effectively in a team-oriented office with open cubicle seating. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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