CUSTOMER SVC/CLERK

Kroger Family of Companies • Phoenix, AZ • 4h ago

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment

Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business

Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items

Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty

Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation

Determine work priorities and task lists to consistently maintain adequate front end conditions

Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations

Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste

Communicate pricing and signage discrepancies to the pricing coordinator

Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)

Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards

Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards

Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)

Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity

Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

High School Diploma or GED

6 months related experience or training; or equivalent combination of education or experience

Effective interpersonal and customer service skills

Good math skills (ability to add, subtract, multiply and divide)

Sound judgement/decision making skills

Friendly, approachable/outgoing demeanor/team player

Ability to work in a fast paced environment

Good oral and written communication skills

Desired

Familiar with Microsoft Office Word and Excel

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