Customer Service Representative

Motion Industries • Phoenix, AZ • 2h ago

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7513961 \ \ \ Phoenix, AZ, USA\ Full time\ R26_0000022291\ \ SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).\ \ JOB DUTIES :\

Responds to customer inquires regarding products, provides quotes,

and handles order entry. Due to experience & training, may handle more challenging inquires.

Places customer orders via telephone, fax, email, electronic

methods, or walk in (counter sales).

Influences Motion Industries\' gross profit through negotiating the

sale price and purchase price, within certain parameters.

May adjust non-contract customer pricing to meet the demands of the

customer based on competition, while maximizing the profit for Motion Industries.

Builds customer relationships to drive repeat business by relating

to the customer and drive process improvements.

Orders items to ensure appropriate inventory levels are maintained

for customers.

May place orders without approval for orders up to \$5,000 per line

and \$10,000 per purchase order.

Expedites backorders. May pull inventory and prepare order for

shipment to customer.

Responsible for sourcing products in branch inventory, distribution

center inventory or supplier inventory.

Determines the most cost effective shipping method for customer

orders.

May handle customer returns.

May support specific customer(s).

Assists less experienced Customer Service Representatives with

addressing customer needs, including locating items and resolving problems.

Performs other duties as assigned.

\ \

EDUCATION & EXPERIENCE\

Typically requires a high school diploma or GED and three (3) to

five (5) years of related experience or an equivalent combination.

\ \ KNOWLEDGE, SKILLS, ABILITIES\

Reliability, organization, and attention to detail required.

Excellent communication skills including written, verbal, and

listening.

Ability to multi-task and time management skills required.

Strong computer skills.

Strong negotiation skills.

Basic product knowledge.

\ \

PHYSICAL DEMANDS:\ \ LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.\ \ SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility\ \ BUDGET RESPONSIBILITY: No\ \ COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.\ \ DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.\ \ Not the right fit? Let us know you\'re interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!\ \ GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender i\ \ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

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