Working Title: SUN Bucks Support Advisor Lead / State Prog Admin Prin
Job Class: State Program Administrator Principal
Agency: Children Youth & Families Dept
Job ID : 95450
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 7/17/2026 date. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.
Date Posted : 07/11/2026
Closing Date : 07/24/2026
Hiring Agency/Seniority Unit : Children Youth & Families Dept / DCYF Central Office MAPE
Division/Unit : DCY - Central Office / SEBT Support Team
Work Shift : Day Shift
Work Hours: 8:00am - 4:30pm
Days of Work : Monday - Friday
Travel Required : Yes, up to 5%
Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,476 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
* Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) (Within Minnesota or neighboring states) and flexible hours options are available.)
**This position will work to support the SUN Bucks Contact Center and has been granted an exemption from the agency's requirement to work in the office 50% of the time. Telework is at the discretion of the employer.
*Statewide travel is possible 5 percentage of the time.
This position exists to function as the Lead Worker for the SUN Bucks Support Advisor team, supporting statewide administration of the SUN Bucks program delivered and coordinated through the Data Warehouse, Customer Help Application (CHA), MAXIS, Medicaid Management Information System (MMIS) and other MNIT supported systems. Under administrative direction, this position provides advanced technical expertise, coordinates workflow, designs and delivers training, performs quality assurance, and interprets policy to ensure accurate and consistent service delivery.
Responsibilities include:
Lead Worker Guidance and Workflow Coordination including:
Developing and providing help desk services for the SUN Bucks system by performing complex analysis of user or system problems and communicate outcomes to SUN Bucks call center staff, MDE and MNIT
Developing and refining business processes
Training, Onboarding & Technical Assistance
Quality Assurance & Compliance Oversight
Policy Interpretation & Expert Technical Support
Developing and maintaining clear policy and system manuals for SUN Bucks
Escalation & Complex Case Resolution
Communication, Liaison & Program Analysis
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.
Three (3) years of experience in performing program administration, eligibility determination, or case management work in public assistance programs such as Supplemental Nutrition Assistance Program (SNAP), Minnesota Family Investment Program (MFIP), or SUN Bucks. Experience must demonstrate the following:
Interpreting and applying laws, rules, or policies to complex situations
Providing technical assistance or guidance to staff, customers, or partners
Developing and delivering training using adult learning strategies, multi modal training formats, or e learning tools
Preferred Qualifications
At least one year of experience specifically working with SUN Bucks.
Experience using state eligibility systems such as MAXIS, MMIS, CHA, or CRM.
Experience serving in a lead worker role, acting as a subject matter expert, or coordinating team workflow.
Experience representing a program in meetings, workgroups, or appeals settings.
Experience drafting or maintaining policies, procedures manuals, or technical documentation.
Additional Requirements
It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components:
Reference check
Criminal Background check
Fingerprinting check (MNJIS/CJIS)
Driver's License Check
Personnel File Review: all current and former public sector employees
Additional assessment may be required during the interview process
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
