DPS - IT - Senior Change Management Analyst - 0256

Texas Department of Public Safety • Austin, TX • 2h ago

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=100086andPostingSeq=1Job DescriptionPLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://erphcmprd.cpa.texas.gov/psc/candidateportal/EMPLOYEE/HRMS/c/HRSHRAMFL.HRSCGSEARCH_FL.GBL?FOCUS=ApplicantandGENERAL DESCRIPTION: Perform advanced and/or supervisory (senior-level) computer systems analysis work. Work involves coordinating the planning, budgeting, and analysis of user requirements, procedures, and problems to automate processing or to improve existing systems. Administer the delivery and continuous improvement of IT Change Management services per (ITIL) Information Technology Infrastructure Library, descriptive guidance. May plan, assign, and/or supervise the work of others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met.ESSENTIAL DUTIES / RESPONSIBILITIES: 1. Collaborate in configuring and administering the ITSM system to enhance the system's functionality as system requirements change and new system users are added.2. Oversee the design, development, and implementation of automated Change Management processes for collecting, analyzing, and maintaining pertinent data.3. Oversee Change Management operational procedures and standards in supports of predictable and orderly delivery of IT business services. 4. Oversee the effective use of change management data by various IT processes and assist in report design and formatting for data assimilation and dissemination.5. Lead continuous service improvement related to Change Management policies, processes and procedures within DPS in alignment with ITIL framework best practices.6. Lead the development and implementation of the Change Management processes and facilitate the agency's awareness of the related processes, policies and standards.7. Collaborate with the ITSM Manager, IT infrastructure and Application Innovation teams and business points of contact to establish overall change management requirements.8. Process Change Management requests that come into the ITSM team and plan, organize and facilitate recurring Change Control Board meetings.9. Perform Change Management on call calendar.10. May plan, assign, and/or supervise the work of others.11. Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies.12. Perform other duties as assigned.GENERAL QUALIFICATIONS and REQUIREMENTS: Education: Graduation from a standard senior-high school or equivalent is required. Graduation from an accredited four-year college or university with a Bachelors Degree and major course work in computer science, computer information systems, management information systems, business administration or a related field is preferred. Experience: Minimum of five (5) years experience performing IT systems analysis and /or IT project management. IT Service Management and (ITIL) Information Technology Infrastructure Library framework experience is preferred. Substitution Note: Additional work experience of the @type described or other related education may be substituted for one another on a year-for-year basis.Licensure and/or Certification: Must possess a valid driver license of your state of residence. (ITIL) Information Technology Infrastructure Library Certification is preferred. Interpersonal Skills: Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Organizational and Prioritization Skills: Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalismPresentation/Communication Skills: Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals. Must have a strong ability to quickly and accurately understand and deal with situations or choices. Must possess strong oral and written communication skills. Research and Comprehension: Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.Analytical Reasoning/Attention to Detail: Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems. Technology (computers/hardware/software/operating systems): Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

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