At Zelis, we Get Stuff Done. So, let's get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Senior Manager, Infrastructure Operations leads the Infrastructure Operations team responsible for the stability, resiliency, and lifecycle of the company's on-premises infrastructure. This leader owns the operational execution of data-center consolidation and exit programs, the infrastructure risk and end-of-service-life portfolio, disaster-recovery testing, vulnerability management, and the monitoring/observability (SRE) practice - while establishing the governance, documentation standards, and agile operating cadence the team runs on.
Key Responsibilities
Data Center Operations, Consolidation & Exits
Lead execution of data-center evacuation and consolidation programs across the on-premises footprint.
Own capacity planning and server/storage moves across the facility portfolio, coordinating discovery, dependency mapping, and cutover sequencing.
Coordinate the on-prem hand-off for workloads targeted for cloud migration, ensuring source-side readiness, decommissioning, and data extraction (migration execution is owned by the cloud/modernization team).
Direct certified asset disposition (ITAD) and decommissioning, including chain-of-custody and certificates of destruction.
Infrastructure Lifecycle & Risk Management
Maintain the end-of-service-life (EOSL) hardware/storage remediation roadmap and formally track, mitigate, and report infrastructure risks.
Manage the "keep-the-lights-on" / continuous-improvement (KTLO/CI) backlog across PI cycles, balancing run vs. change.
Resiliency & Disaster Recovery
Own enablement and execution of DR tests against defined RTO/RPO tiers; drive resiliency, backup, and BCP standards.
Security & Vulnerability Management
Lead infrastructure vulnerability management - patching, firmware remediation, and hardening - in partnership with Information Security.
Monitoring, Observability & SRE
Build and mature the SRE and observability practice for on-prem infrastructure: monitoring/alerting standards, tooling integrations, SRE metrics/reporting, and AIOps adoption.
Own the major-incident and escalation model and problem-management/RCA discipline.
Governance, Documentation & Operating Model
Establish and enforce documentation governance, standards, policies, and controls; own the infrastructure knowledge base and its review cadences.
Define team structure and capability development via a skills matrix and maturity assessment.
Team Leadership & Delivery Cadence
Lead, coach, and develop the Infrastructure Operations team; run agile ceremonies (standups, retrospectives) and PI planning.
Partner cross-functionally with PMO, Finance, Information Security, Architecture, the cloud/modernization team, and the business units, and manage vendor relationships.
Required Qualifications
8+ years in infrastructure/IT operations, including 3+ years leading teams.
Demonstrated ownership of on-premises data-center operations, server/storage lifecycle, and consolidation or exit programs.
Strong grounding in ITSM/ITIL, incident/problem management, DR, and infrastructure lifecycle/EOSL management.
Experience with monitoring/observability and SRE principles.
Proven ability to establish operational governance, documentation standards, and agile delivery cadence.
Excellent cross-functional stakeholder and vendor management skills.
Preferred Qualifications
Deep experience with data-center hardware, storage, and virtualization platforms.
Familiarity with the Atlassian suite (Jira, JPD, Confluence, JSM Assets) for portfolio and knowledge management.
Exposure to AIOps tooling and observability platforms.
Healthcare or regulated-industry (FedRAMP/HIPAA) infrastructure experience.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations (https://careers.zelis.com/us/en/locations) to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.
While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition team using the "@zelis.com" domain. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to verify-offers@zelis.com for prompt investigation. Thank you for staying vigilant.
