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Sales Representative

Lithia & Driveway • Ferndale, MI • 2h ago

Dealership:L0414 Suburban Ford of Ferndale

What You'll Do:

Greet customers in a prompt, friendly and professional manner.

Provide professional product presentations to all customers.

Offer and accompany customers on vehicle demonstration ride(s).

Develop and prospect new business continuously.

Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.

Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.

Schedule customer appointments daily.

Assist customer during write up process ensuring it is a non-confrontational experience.

Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.

Attend and actively participate in daily sales and training meetings

Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication.

Maintain appearance and cleanliness of vehicle lot and showroom.

Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.

Upon sale, introduce customer to Service department following Sales 2 Service process.

Obtain all appropriate licensing as required by state law (if applicable) following the states written policy.

Train assigned salesperson for 60 days daily on your store's sales process, role-play, product demonstrations and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge.

Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.

Communicate regularly with program coordinator and submit monthly meeting and activity information. Attend mentor trainings as necessary.

Assist trainee to meet performance expectations as laid out in their job description.

What You'll Bring:

Strong attention to detail

Sense of urgency

Excellent communication

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