Front Desk Agent Doubletree

SHANER OPERATING CORPORATION • Neenah, WI • 1d ago

JOB REQUIREMENTS: Shaner Hotels has an amazing opportunity at our Neenah
Doubletree by Hilton. Located near the Neenah Riverwalk, the Neenah
Doubletree by Hilton offers a contemporary stay, always complete with a
warm Doubletree chocolate chip cookie upon check-in. We are located
downtown close to various restaurants, shops, entertainment, and outdoor
activities. Stay in by visiting our LevelOne Restaurant and Lounge, with
American fare as our main menu choices. We offer fine craft beers,
bourbons, scotches, and cocktails. This is the place to be when visiting
beautiful Neenah! Shaner Hotel Group Shaner Hotels is one of the
foremost award-winning hospitality owner-operators and management
companies in the hospitality industry. Our current portfolio consists of
over 65 full-service, select-service, extended-stay and resort
properties with more than 7,500 rooms in 14 states and four countries.We
partner with the top Hospitality Brands including independent locations
as well. We provide a variety of services for investors, hotel owners
and brands-including hotel development, design and construction,
e-commerce, and revenue management. You can find out more by visiting
our website, www.shanercorp.com! Be available to work a flexible
schedule, including weekends, holidays, and varied shifts. Handle guest
complaints ensuring guest satisfaction. Process all check-ins and
check-outs according to established hotel requirements. Adhere to
payment, cash handling and credit policies/procedures. Generate, print,
and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping. Other
duties as assigned. Responsibilities Provide superior guest services
including check-in/check-out hotel guests courteously and efficiently;
process all payments according to established hotel requirements;
Provide information and services to any guest or visitor in a friendly,
professional manner. Qualifications High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience
preferred. Ability to satisfactorily communicate with guests,
management, and co-workers to their understanding. Computer experience
preferred. Bilingual English/Spanish a plus. Knowledge of local
activities and attractions appropriate for clientele. Come and work for
a great team at Shaner Hotel Group! Competitive pay, incentives for
meeting goals, opportunities for bonus with our employee of the month
program, benefits for full-time associates including 401(k) options,
hotel travel benefits, and more! *** APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/634871AEA42B4DF5

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