Customer Service Manager

Price Chopper • Lake Placid, NY • 1w ago

Pay Range: $20.25- $32.00

SUMMARY

Ensures that fast, friendly, helpful and efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing the Front End operation to include customer service desk, register checkouts, vestibule, parking lot/sidewalk, breakrooms, bathrooms, and bottle return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes. Ensure corporate dress code is adhered to on the Front End and Customer Service areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

Deliver fast, friendly, and efficient customer service at all times.

Ensure associates greet customers, smile, and request AdvantEdge Cards.

Maintain awareness of shrink and implement controls.

Keep workstations neat and organized per 5S standards.

Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.

Provide a safe environment for customers and associates.

Maintain cleanliness and compliance with corporate and state sanitation standards in all areas, including restrooms.

Enforce company policies, dress code, and system procedures (FDS, X-CPS).

Monitor cash and asset controls.

Track training progress: buddy training, CBT scores, evaluations, coaching.

Correct pricing errors promptly.

Manage supply orders and inventory controls.

Meet or exceed financial goals for Front End, Office, and Bottle departments.

Ensure associates meet efficiency standards and adhere to mission statements.

Communicate and implement company programs.

Act as first-level support for Customer Service issues.

Develop Front End and Office Supervisors for job knowledge and bench strength.

Perform other duties as assigned and comply with all company policies.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong Organizational skills and ability to multi-task. Satisfactory Performance Reviews. Strong communication skills. Basic Literacy Basic Computer Skills.

EDUCATION AND EXPERIENCE

High School Degree or equivalent.

3+ years of related experience.

PHYSICAL REQUIREMENTS

Exposure to Hot Environment Occasional 1-3 Hours

Exposure to Cold Environment Occasional 1-3 Hours

Standing Constant 5-8 Hours

Sitting Occasional 1-3 Hours

Walking Constant 5-8 Hours

Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours

Bending Constant 5-8 Hours

Twisting Constant 5-8 Hours

Pivoting Constant 5-8 Hours

Squatting/Kneeling Constant 5-8 Hours

Pushing/Pulling Occasional 1-3 Hours up to 75lbs

Lifting Occasional 1-3 Hours up to 50lbs

Lifting Frequent 3-5 Hours up to 25lbs

EQUIPMENT USED

Computer applications

Mainframe

Registers

Banking equipment

Floor Machine

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

Similar Jobs

Principal Account Clerk

Essex County Dept. of Personnel • Elizabethtown, NY • 18h ago

Management & Administrative

The work involves the responsibility for planning and overseeing complex account keeping activities and independently performing the most important phases of such work. Work is performed under general supervision and in...

18h ago

Go to Apply

Activity Leader

Elderwood • Lake Placid, NY • 14h ago

Salary $17.69 / hr - $19.69 / hr Overview Now Hiring: Resident Activity Coordinator Location:Elderwood of Uihlein at Lake Placid, NY -Home of the 1980 Winter Olympics! Pay Range: $17.69 / hr - $19.69 / hr -Earn more with...

14h ago

Go to Apply

Line Mechanic C

National Grid USA Service Company, Inc. • Saranac Lake, NY • 2d ago

Manufacturing & Warehouse

About the Position:We are presently seeking Line Mechanic C for an opening in Saranac Lake, NY. In addition to a starting wage of $49.35 per hour, we offer excellent benefits including medical, dental, life insurance, 40...

2d ago

Go to Apply

Supervising Public Health Nurse

Essex County Dept. of Personnel • Elizabethtown, NY • 2d ago

Hospital & Medical

Job Summary: Assisting the Director in planning, supervising, and planning and evaluating nursing care services provided by staff of the public health department.

2d ago

Go to Apply

Accounts Receivable Specialist

ADIRONDACK COMMUNITY ACTION PROGRAM • Elizabethtown, NY • 1w ago

Finance, Accounting & Banking

Weekly processing of Accounts Receivable for all departments. General ledger, reconciliation of bank statemnts, data entry, knowledge/experience with Excel, assist with Front Desk duties. Full job description or mor info...

1w ago

Go to Apply

PT Seasonal Floater Hannaford to Go

Hannaford • Lake Placid, NY • 2w ago

Category/Area of Expertise: Retail Operations Job Requisition: 533128 Address: USA-NY-Lake Placid-45 Hadjis Way Suite 6 Store Code: Store 08413 MANAGEMENT (7249566) null PT Seasonal Floater Hannaford to Go null

2w ago

Go to Apply

Licensed Practical Nurse Elizabethtown Community Health Center

UVM Health Network- Elizabeth Community Hospital • Elizabethtown, NY • 2w ago

Hospital & Medical

Job Description:The Licensed Practical Nurse assists with assessing, planning, implementing and evaluating patient care. The LPN performs therapeutic nursing measures with accuracy, safety and efficiency consistent with...

2w ago

Go to Apply

FT Meat Market Cutter Trainee

Hannaford • Lake Placid, NY • 2w ago

Category/Area of Expertise: Retail Operations Job Requisition: 532079 Address: USA-NY-Lake Placid-45 Hadjis Way Suite 6 Store Code: Store 08413 MANAGEMENT (7249565) Hannaford Supermarkets started out as a fresh produce v...

2w ago

Go to Apply

Full-time Accounts Payable Specialist

St Joseph's Addiction Treatment & Recovery Centers • Saranac Lake, NY • 3w ago

Finance, Accounting & Banking

St. Joseph's Addiction Treatment and Recovery Centers Location: Inpatient Program - Saranac Lake, NY Position: Full-time Accounts Payable Specialist Shift/schedule: Monday-Friday, 8:00am-4:30pm Pay Range: $16.00/hour to...

3w ago

Go to Apply

Part Time Marketing and Social Media Coordinator

Cambria Hotel Lake Placid • Lake Placid, NY • 3w ago

Sales & Marketing

Marketing and social media coordinator for the Cambria Lakeside Resort, Lake Placid's newest hotel. We are looking for a high energy and motivated individual to join our team, to further develop our established brand, wh...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)