Customer Service Representative

Penn United Technologies, Inc. • Cabot, PA • 1h ago

Description

Are you a customer-focused professional who enjoys building relationships, solving problems, and working in a fast-paced manufacturing environment? Penn United Technologies, Inc. is seeking a full-time Customer Service Representative to serve as the primary connection between our customers and our internal manufacturing and quality teams.

In this role, you'll help customers understand the capabilities Penn United offers while ensuring exceptional service throughout the order process. If you have prior customer service experience in a

manufacturing environment and want to work where your contributions matter and success is shared, we'd love to hear from you.

What You'll Do:

Process customer orders and order-related documentation, including shipping and invoicing records

Expedite orders and respond promptly to customer requests

Conduct contract reviews and maintain accurate customer and part records

Monitor assigned customer accounts including open orders, inventory levels, and backlogs

Respond professionally and promptly to company emails and voice messages

Build and maintain strong customer relationships through regular and frequent communication

Assist with special projects and campaigns

Assist in resolving customer concerns and coordinate with Quality and Management when necessary

Exercise sound judgment and make decisions that support both customer satisfaction and company objectives

Collaborate closely with internal teams to ensure excellent service and successful outcomes

Qualifications

What We're Looking For:

Qualified candidates should possess:

5+ years of customer service and/or administrative experience in a manufacturing environment is required

Associate's or Bachelor's degree preferred

Strong business writing and communication skills, including grammar, vocabulary, and professional correspondence

Solid mathematical and analytical abilities

Basic to intermediate Microsoft Excel skills (training may be provided for qualified candidates)

Excellent organizational and time-management skills

Strong verbal communication and interpersonal skills

A service-oriented mindset with a collaborative, team-focused approach

The ability to work independently while contributing effectively to team efforts

Sound decision-making skills and the confidence to take well-reasoned, professional risks when appropriate

High school diploma or GED equivalent is required

What We Provide to You:

Penn United offers an array of excellent benefits that reflect our commitment to the health and financial well-being of our employee-owners including:

Competitive Pay

Competitive starting wage

Opportunity for two pay increases during your first year

Health & Wellness Benefits

Medical, Dental, Vision, and Prescription Coverage beginning on your first day

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Hearing Aid Coverage

Retirement Benefits

ESOP: 5% company-paid contribution to Employee Stock Ownership Plan

401(k): 3% company-paid contribution

401(k): 50% company match up to the first 6% you contribute

Additional Financial

... For full info follow application link.

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