global account manager

Minitab, LLC • State College, PA • 2h ago

At Minitab, our Sales team doesn't just sell software, they help the world's leading manufacturers transform the way they operate. Every conversation is an opportunity to help customers unlock hidden capacity, improve quality, reduce costs, and drive measurable business results through data-driven decision making. As a member of our Sales organization, you'll partner with innovative manufacturers to solve complex challenges using industry-leading analytics, digital simulation, and connected manufacturing solutions. You'll join a collaborative, high-performing team that values curiosity, continuous learning, and customer success while providing the support, resources, and opportunities to accelerate your own career. Trusted by more than 250,000 users across 30,000 organizations-including 90% of the Fortune 100-Minitab is a market leader with a reputation for delivering real impact. If you're motivated by building relationships, solving meaningful business challenges, and helping customers achieve measurable outcomes, you'll thrive at Minitab.

Remote Eligible in the following states: PA, NC, SC, GA, FL, OH, MI, NY, NJ, CT

Travel: 50%, including some international travel

We're looking for an experienced Global Account Manager to lead strategic relationships with some of the world's largest enterprise organizations. This is an opportunity to own complex global accounts, influence executive stakeholders, and drive long-term growth through consultative, value-based selling.

If you're passionate about building executive relationships, navigating complex global organizations, and delivering measurable business outcomes, we'd love to meet you.

What You'll Do

As the Global Account Manager, you will serve as the primary relationship owner for a portfolio of named global accounts, leading account strategy across regions while partnering with cross-functional teams to maximize customer value and revenue growth.

Key Responsibilities

Global Account Strategy & Management

Develop and execute global account strategies that drive revenue growth, customer retention, and long-term expansion.

Build trusted relationships with executive and senior-level stakeholders across global organizations.

Lead strategic account planning and quarterly business reviews to align customer objectives with Minitab solutions.

Identify cross-sell, upsell, and new business opportunities across divisions, business units, and subsidiaries.

Coordinate resources across sales, customer success, marketing, product, and partners to deliver a consistent customer experience worldwide.

Monitor customer health through feedback, surveys, and Net Promoter Score (NPS) insights to strengthen advocacy and satisfaction.

Opportunity Management

Identify, qualify, and close complex enterprise software opportunities using Minitab's Customer Engagement Lifecycle (CEL).

Lead consultative discovery conversations focused on customer business outcomes.

Develop opportunity strategies that differentiate Minitab through business value.

Maintain accurate pipeline management, forecasting, and CRM hygiene.

Gather and share competitive intelligence to strengthen positioning and improve win rates.

Position implementation, onboarding, and services to maximize adoption and customer success.

Territory & Business Development

Manage assigned global accounts with a long-term growth mindset.

Expand executive relationships throughout customer organizations.

Develop annual account plans and conduct regular business reviews.

Support customer advocacy through references, case studies, webinars, and speaking opportunities.

Participate in marketing campaigns, industry events, and customer engagement activities.

Leadership & Collaboration

Lead high-performing virtual account teams across multiple geographies.

Coordinate internal planning sessions and customer strategy meetings.

Ensure a seamless customer experience throughout the entire engagement lifecycle.

Mentor sales teammates and contribute to the development of best practices.

Coordinate partner relationships to maximize customer value.

Professional Development

Continuously strengthen knowledge of Minitab solutions, industries, and market trends.

Participate in ongoing sales enablement and professional development programs.

Maintain an Individual Business Plan aligned with business and career goals.

What You'll Bring

Required Qualifications

10+ years of enterprise software sales experience within the information technology market.

Proven success selling enterprise solutions with average deal sizes exceeding $250,000.

Consistent track record of achieving or exceeding quota, including experience closing seven-figure enterprise deals.

Experience managing complex global accounts with annual revenues exceeding $10 billion.

Success navigating enterprise sales cycles ranging from 6-12 months.

Executive-level relationship management and consultative selling expertise.

Bachelor's degree or equivalent professional experience.

Experience using CRM systems for opportunity management, forecasting, and pipeline reporting.

Strong business acumen with excellent communication, negotiation, and presentation skills.

Ability to travel 50-70%, including international travel.

Preferred Qualifications

Sales leadership or management experience.

Business Intelligence, Analytics, Statistical Software, Data Science, Quality Improvement, or Operational Excellence experience.

Familiarity with structured value-based or consultative sales methodologies.

Additional language proficiency is a plus.

What Makes You Successful

You'll thrive in this role if you are:

A strategic thinker who develops long-term account growth plans.

Highly collaborative and successful leading virtual global teams.

Customer-focused and skilled at building executive relationships.

Driven to achieve ambitious goals while maintaining exceptional customer satisfaction.

Comfortable navigating complex organizations and competitive enterprise sales environments.

Adaptable, resilient, and energized by solving challenging business problems.

Why Minitab?

For more than 50 years, Minitab has helped organization

Similar Jobs

Customer Service Coordinator - Full Time

Goodwill Keystone Area • Burnham, PA • 1h ago

Management & Administrative

Description Position: Customer Service CoordinatorDepartment: Donated Goods RetailReports to: Store ManagerStatus: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel r...

1h ago

Go to Apply

Account Manager SMB-Business Sales

Verizon Communications, Inc. • State College, PA • 3h ago

Management & Administrative

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people l...

3h ago

Go to Apply

Administrative Support Assistant, Central Office

Penn State University Talent Acquisition • University Park, PA • 8h ago

Management & Administrative

APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally thro...

8h ago

Go to Apply

Lead, Customer Service CSC

Lincare, Inc. • Philipsburg, PA • 1d ago

Management & Administrative

This employee aids in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC). Job Responsibilities: Assists the Custome...

1d ago

Go to Apply

Customer Service Associate I

Dollar Tree - State College • State College, PA • 1d ago

Management & Administrative

Join our team as a Customer Service Associate and deliver outstanding shopping experiences. You'll assist customers, manage transactions, maintain store standards, and ensure a welcoming environment. If you have strong c...

1d ago

Go to Apply

Part-Time Administrative Support in Electrical Engineering

Penn State University Talent Acquisition • University Park, PA • 1d ago

Management & Administrative

1d ago

Go to Apply

Customer Service Rep CSC

Lincare, Inc. • Philipsburg, PA • 2d ago

Management & Administrative

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC). Job Responsibilities: Actively participates in the tr...

2d ago

Go to Apply

Customer Services Rep - Supervisor

Penn State University Talent Acquisition • University Park, PA • 3d ago

Management & Administrative

3d ago

Go to Apply

Customer Service Representative

Sila Services • Bellefonte, PA • 4d ago

Management & Administrative

Triangle Heating, Cooling, Plumbing & Electrical - Bellefonte, PA Customer Service Representative Be the First Impression of a 5-Star Home Services Company At Triangle Heating, Cooling, Plumbing & Electrical, we...

4d ago

Go to Apply

Customer Service

Dollar Tree • Lewistown, PA • 4d ago

Management & Administrative

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)