Lead, Customer Service CSC

Lincare, Inc. • Philipsburg, PA • 4h ago

This employee aids in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Job Responsibilities:

Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel *If applicable

Actively participates in the training of all Customer Service personnel including new hires *if applicable

Monitors the flow of orders to and from the Customer Service Department

Deletes corrects or re-enters patient orders as deemed necessary

Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

Read and analyze documents such as patient orders

Comprehend pharmacy prescription terminology if applicable

Effectively communicate with co-workers and patients alike

Help with the training of employees if applicable

Calculate figures and amounts in reference to frequency and doses dispensed if applicable

Apply common sense understanding to carry out oral and written instructions

Fairly reprimand and verbally discipline employees according to approved procedures if applicable

Education

and Experience:

High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

Computer entry experience necessary

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. AA/EOE, M/F/Disabled/Veterans

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