Purpose
Responsible for selling, receiving, and delivery of parts and accessories. In addition, performs in-store customer service, overall organizational promotion, stocking duties, answering the phone & greeting customers.
Responsibilities
Promotes and sells products and/or services to meet customer needs
Cold call customers and help increase business and sales
Answer the phones and greet customers
Must be on the after hour and on-call rotations
Deliver parts and do customer visits as necessary or required
Supplies Service Technicians with parts as required
Assists with preparing and maintaining merchandise displays
Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper inventory locations
Assists in keeping parts department clean and orderly
Follow up on shortages and expedites issues by reporting to the Parts Manager
Assists in maintaining all departmental tools, equipment and vehicles are in good working order
Assists and/or participates in Parts and Service Expo, Customer Clinics and other internal or external training as required by the company
Qualifications
Experience, Education, Skills and Knowledge
Basic data entry/keyboarding skills
Basic parts and machinery knowledge
Ability to use the John Deere parts Catalog computer application
Ability to work in a team environment
Ability to lift items weighing up to 75 lbs.
High School diploma or equivalent experience required
Forklift license preferred
Physical Requirements
The physical demands described below are representative of those required to perform the essential functions of this position. This role requires the ability to sit, stand, and walk for extended periods and frequently handle parts, materials, and equipment using repetitive motions such as reaching, gripping, and handling. The position involves lifting, carrying, pushing, or pulling up to 50 pounds regularly and up to 75 pounds occasionally, as well as bending, stooping, kneeling, and moving to retrieve and organize parts. Frequent use of computers, telephones, and electronic communication tools is required. Must be able to maintain appropriate visual acuity, including close, distance, color, peripheral vision, depth perception, and focus adjustment. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. This job description is not intended to be a comprehensive list of all duties or responsibilities.
LandMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.
