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Application Supp Engineer I (Everwell)

Aflac • Georgia, Georgia • 1h ago

The Company: Aflac Columbus

The Location:

GA, US, 31999

The Division: Digital Services

Job Id: 9503

Salary Range: $64,000 - $84,000

Job Posting End Date: July 31, 2026

We've Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all...The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there's a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may behybridorremote.

If you livewithin 50 milesof the Aflac offices located in Columbus, GA or Columbia, SC, this role will behybrid.This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

If you livemore than 50 milesfrom the Aflac offices located in Columbus, GA or Columbia, SC, this role will beremote.This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

Acting with Integrity

Communicating Effectively

Pursuing Self-Development

Serving Customers

Supporting Change

Supporting Organizational Goals

Working with Diverse Populations

What does it take to be successful in this role?

Understanding of ITIL concepts and terminology

Proficiency in troubleshooting, using logs and monitoring data

Ability to analyze data sets and generate reports

Understanding the importance of maintaining quality standards

Effective communication with stakeholders at various levels

Education & Experience Required

Bachelor's Degree Computer Science, Information Systems, Business Administration or related field

0 - 2+ years of technical application support, business support, or other related experience

Or an equivalent combination of education and experience

Education & Experience Preferred

Everwell experience highly preferred

Principal Duties & Responsibilities

Respond promptly and professionally to customer inquiries through multiple channels

Troubleshoot and resolve technical issues using logs, monitoring data, and diagnostic tools

Escalate unresolved or complex issues to senior team members or development teams when required

Execute standard operating procedures during incidents to minimize disruption and restore service

Update and maintain operational runbooks and internal knowledge bases with clear, concise information

Document incidents and resolutions in ticketing systems to support knowledge reuse and transparency

Work closely with cross-functional teams, such as developers, infrastructure, and QA, Business units and External Customers to resolve issues

Lead clear communication during active incidents to manage expectations and minimize confusion

Assist in the resolution of deployment issues and apply temporary workarounds when needed

Contribute to internal knowledge sharing through documentation and participation in team sessions

Support training initiatives by sharing best practices and process improvements

Analyze recurring issues to identify root causes and propose process enhancements

Participate in initiatives that improve team efficiency, service quality, and customer satisfaction

Write basic SQL queries to retrieve data for troubleshooting and analysis

Assist with data validation and support reporting requests related to application support

Liaise with stakeholders to understand business impact and urgency, adjusting prioritization to meet service expectations

Performs other duties as required

Total Rewards

The salary range for this job is $64,000 - $84,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you'll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

DICE

Nearest Major Market:Columbus GA

Aflac

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