Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Responsible for providing advanced product knowledge, educated recommendations and Dress Blue Experience to all customers throughout their Marine Corps Exchange shopping experience. Responsible for meeting personal and department sales goals. Coach Sales Associates on product knowledge areas related to particular categories such as: electronics, shoes, jewelry/accessories, firearms, military clothing or other assigned areas. May be scheduled at the checkout, other departments sales areas, specialty category or customer service desk for coverage. Reports to the Sales Manager. Takes advantage of all training opportunities to develop selling skills in product categories. Works with Team Members to develop their product knowledge within the category. Remains committed to learning about the brands and products sold within the store. Educates customers on product questions and provides suggestions when needed. Relays customer comments and concerns to the Sales Manager. Identifies opportunities to produce add-on sales through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Works with the Sales Manager to achieve daily and weekly sales goals. Assists Sales Managers and Brand Integrity Manager in the planning and execution of all corporate sales programs, promotions and other events where merchandise is involved. Builds and nurtures loyal MCX customers. Provides assistance with self-checkout units to include troubleshooting and resolving problems and clearing jams in currency devices. Provides access to self-checkout units for repair purposes. Completes Self-Checkout Problem Record before contacting the Help Desk. Generates and print reports and records. Cash handling for self-checkout units to include removing and loading currency from the Self- Checkout. Modify weight learning database and pick lists. Encourages and empowers all team members to identify opportunities to resolve customer problems and concerns before they happen. Communicates any outstanding problem resolution issues with the Experience Manager. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. Participates in all corporate-led training programs and works with Training Specialist to set training goals and manage training compliance, licenses and certifications and position-based learning plans. Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Offers assistance and suggestive selling advice as the customer progresses throughout their shopping experience at various connecting points such as the fitting room. Assists customers and communicates positively in a friendly manner. Understands and operates within all service policies and exercises an ¿I can DO that!¿ mentality when a customer problem occurs. Follows up with customers to ensure their problems were resolved. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. May handle customer special orders and merchandise requests. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. May have keyholder responsibility. Performs other duties as assigned. The incumbent must be able to lift and carry objects up to 20lbs independently and objects over 20lbs with assistance. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications At least one year of experience working in customer sales required in an atmosphere with commitment to service and sales goals. Replenishment and merchandise management knowledge preferred. Attention to detail is required. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: Education/certification certificate(s), if applicable. If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
