Customer Service Representative

Mohawk Lifts LLC • Amsterdam, NY • 3h ago

Full time

5810

Amsterdam, NY, US

Salary Range: $20.00 To $25.00 Hourly

Supporting a sales team is one thing. Being part of a growing team where your work makes a visible impact every day is something more.

How would you like to be the person everyone relies on to keep quotes moving, orders flowing, customers informed, and opportunities on track?

At Mohawk Lifts, this isn't a typical customer service position. You won't spend your day only doing repetitive data entry, or constantly waiting for instructions. Instead, you'll become a critical part of a growing team, working closely with sales, customers, distributors, service, and operations to help deliver an exceptional customer experience.

This is a role for someone who enjoys solving problems, staying organized, and making things happen. Someone who takes pride in accuracy, thrives in a fast-paced environment, and enjoys being trusted to own their responsibilities.

You'll have the opportunity to:

Be a key contributor to a growing business

Work directly with multiple departments across the company

Build valuable experience in sales operations, customer support, bids, and order management

Share ideas and help improve processes

Make a visible impact every day

Join a stable company that values initiative, accountability, and long-term growth

Since 1981, Mohawk Lifts has built a reputation for manufacturing some of the safest and most durable automotive lifts in the industry. Our products are proudly manufactured in Amsterdam, NY and used throughout North America. We have earned our reputation through quality products, outstanding customer support, and a team committed to doing things the right way.

At Mohawk, we invest in our people. We believe in giving employees ownership, encouraging new ideas, and creating opportunities for professional growth. Your success contributes directly to our success.

Desired Skills & Experience:

3+ years of experience in sales support, sales administration, customer service, order management, or a related role

Experience handling quotes, orders, bids, or customer requests

Strong Microsoft Office skills, including Excel

Experience with CRM or ERP systems preferred

Manufacturing, construction, or industrial industry experience is a plus

Experience supporting dealer or distributor networks is a plus

Competencies We Value:

Safety First

Innovation through Teamwork

Can-do-Attitude

Drive for Results

Supportive

Respectful

Customer Satisfaction

Benefits & Perks:

Competitive hourly pay

Medical, Dental & Vision Insurance

Company-paid $50,000 Life Insurance

Company-paid Long-Term Disability

401(k) with up to 4.5% company match

Annual performance bonus opportunity

Employee Referral Bonus Program

Stable, growth-oriented manufacturing environment

Why Join Mohawk:

High ownership environment, you are trusted to manage your work without micromanagement

Fast-paced and team-oriented, we solve problems cross-functionally, not in silos

Clear expectations with room to improve processes and make an impact

Stable company with long-tenured employees and consistent leadership

TDD/TTY: email HR@mohawklifts.com

Mohawk Lifts LLC is an Equal Opportunity/Affirmative Action Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran or military status, national origin, age, disability, genetic information, marital status, sexual orientation, or any other status protected by applicable federal, state, or local laws. We take affirmative action in support of our policy to employ and advance in employment individuals who are protected veterans and individuals with disabilities.

Monday - Friday, 8:00AM - 5:00PM

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