ABOUT SHERIDAN MEMORIAL HOSPITAL
At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming's stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully. Apply today and be part of Sheridan Memorial Hospital's mission of excellence!
JOB SUMMARY The ENT Clinic / Audiology Coordinator is responsible for the coordination and optimization of audiology services within the Ear, Nose, and Throat (ENT) clinic. This role supports seamless integration between audiology and ENT providers, ensuring efficient patient access, high-quality care delivery, and effective clinic operations. The coordinator serves as a central point of contact for patients, all providers, and support teams while driving performance, compliance, and patient experience.
ESSENTIAL JOB FUNCTIONS
Clinic Operations & Workflow Integration
Coordinate daily operations of audiology services within the ENT clinic
Align audiology schedules with ENT provider templates to support same-day and coordinated care
Optimize clinic flow for combined ENT/audiology visits (e.g., add-on hearing tests, post-ENT evaluations)
Monitor schedule utilization, capacity, and access metrics, reporting daily to clinic leader
Corresponds with patients promptly and professionally, routing or taking messages as appropriate.
Collect and post co-pays and payments at time of service.
Obtain, verify, and update patient demographic and insurance information at each registration.
Maintain and update master appointment scheduling systems, ensuring additions and cancellations are communicated to the team.
Support the implementation and ongoing optimization of the electronic medical records (EMR) system.
Ensure all required documentation (insurance cards, consent forms, medical releases) is obtained, scanned, and filed in the EMR.
Communicate patient-related scheduling concerns with providers and clinical staff.
Draft and disseminate correspondence as needed.
Greet and assist patients and visitors in a courteous and professional manner.
Direct visitors appropriately and screen solicitors according to clinic policies.
Request, receive, and send medical records per clinic protocols.
Maintain organized office files and support administrative systems.
Assist with general office cleanliness, including assigned daily cleaning responsibilities.
Provide clerical support for billing and coding processes as needed.
Patient Access & Care Coordination
Manage incoming referrals for audiology services from ENT, internal and external providers
Ensure timely scheduling of diagnostic testing, hearing aid services, and follow-up appointments
Coordinate same-day add-on testing for ENT patients when clinically appropriate
Maintain recall systems for ongoing care (e.g., annual audiograms, hearing aid checks)
Serve as a patient resource for questions related to audiology services and care plans
Provider & Interdepartmental Collaboration
Act as liaison between audiologists, ENT physicians/APPs, and hospital departments
Support communication and coordination for shared patients and care pathways
Assist in onboarding and training of audiology support staff
Coordinate coverage and scheduling adjustments to maintain clinic continuity
Hearing Aid Program Coordination
Oversee hearing aid program operations, including ordering, inventory, and vendor relationships
Coordinate device fittings, follow-ups, repairs, and warranty services
Ensure compliance with hospital policies and financial processes related to hearing aid sales
Track program performance, including case acceptance and patient satisfaction
Revenue Cycle & Compliance
Ensure accurate documentation, coding, and charge capture for audiology services
Monitor workflows for services requiring referrals or prior authorization (e.g., Medicare/CMS requirements)
Collaborate with billing and patient access teams to resolve denials and improve reimbursement
Maintain compliance with hospital policies, regulatory standards, and audit requirements
Quality, Access & Performance Improvement
Track and report key performance indicators (KPIs), such as:
Schedule utilization and access to care
Days to appointment
Referral conversion rates
Hearing aid program performance
Patient satisfaction scores
Identify time management and workflow inefficiencies and implement process improvements
Support initiatives to improve patient access and clinic throughput
POSITION QUALIFICATIONS - Education, Experience and Licensure
Bachelor's degree in healthcare administration, business, or related field preferred
2-4 years of experience in audiology, ENT, or ambulatory clinic operations strongly preferred
BLS is required within 6 months of start date
Knowledge of medical terminology, audiology services, and CPT coding, preferred
Experience in hospital-based or multi-specialty clinic settings preferred
Additional Skills
Strong organizational and operational management skills
Ability to coordinate complex, multidisciplinary workflows
Patient-centered communication and service excellence
Data-driven decision-making and performance improvement
Knowledge of healthcare compliance and revenue cycle processes
Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.
Pre-employment drug and alcohol screening is required.
Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
