Housekeeping Office Coordinator

Hyatt • Dallas-Fort Worth International Airport, TX • 5h ago

Description:

Care connects us.

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world.

Come be part of our Rooms team as the Housekeeping Office Coordinator at the Hyatt Regency DFW located across from Terminal C of the DFW Airport. The Hyatt Regency DFW features 811 guestrooms and 92,000 square feet of function space.

Not sure where were located? Click HERE (https://goo.gl/maps/Zs87uCCyuRY2Ni2eA)

What are you responsible for?

Housekeeping Office Coordinator will be responsible for maintaining phenomenal performance and productivity levels by setting quality standards by communicating with Front Desk, Sales, and Maintenance Departments to ensure a high-quality product and service level is delivered to our guests. In this role you will record and track work order calls from staff to ensure the rooms are to standard. You will need to be in tune to our customer scores/comments and continuously track satisfaction. You will be responsible for tracking Room Attendants and Inspectors Performance to ensure 100% execution.

Serve as a point of contact between housekeeping staff and other departments, such as front desk, maintenance, and guest services.

Relay important information, instructions, and updates to housekeeping staff promptly and accurately.

Address guest concerns or special requests regarding housekeeping services in a professional and timely manner.

Foster a positive and collaborative working environment among housekeeping staff and other departments.

Handle incoming calls, emails, and inquiries related to housekeeping services.

Maintain accurate records, including schedules, attendance, and inventory.

Prepare reports, memos, and other documents as required by management.

Assist in the creation and distribution of housekeeping-related materials and guidelines.

Responsibilities include, but not limited to: Entering data into computerized systems, spreadsheets, and systems used within the department, create spreadsheets to track or maintain department information, statistical data and information.

Schedule:

Flexibility in scheduling is necessary, including evenings, weekends, and holidays, to ensure adequate coverage and meet business needs. Typical schedule will be 6am to 2:30am.

Benefits & Perks:

As a colleague, we have you covered with awesome benefits and perks.

Medical, Dental, Vision benefits offered at 30 days of employment

Complimentary on-site hotel covered parking

Complimentary colleague meal during shift

401k options and company match

Discounted and complimentary hotel accommodations anywhere in the world

Paid Holidays, Sick Time & Vacation

Tuition Reimbursement

And so much more!

Qualifications:

How do you know if this job is for you?

You have

Bi-lingual Preferred: English / Spanish

Positivity, teamwork, and a passion for customer service

Basic knowledge of MS Office / Computer proficient

Strong organizational and multitasking abilities.

Ability to lift, pull, and push a moderate weight

Ability to stand for long periods of time

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-TX-DFW Airport

Organization: Hyatt Regency DFW Airport

Pay Basis: Hourly

Job Level: Full-time

Job: Housekeeping/Laundry

Req ID: DFW006652

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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