Senior Lead Dispatcher (DFW Airport)

ABM Industries • Dallas-Fort Worth International Airport, TX • 8h ago

Overview

The DFW Cabin Service Lead Dispatcher is responsible for overseeing and coordinating the dispatch of cabin service personnel to aircraft, ensuring timely, efficient, and high-quality cleaning and servicing operations. This role provides leadership and direction to dispatchers and cabin service teams, monitors flight schedules, prioritizes assignments, and proactively addresses operational challenges to maintain on-time performance.

The Lead Dispatcher collaborates closely with operations, ramp, and airline partners to optimize workflow, ensure adherence to service standards, and meet turnaround deadlines. They are accountable for maintaining safety, compliance with airport and airline regulations, and continuous improvement of processes. Additionally, this role supports team development, provides real-time coaching, and serves as a key escalation point for operational issues.

Shift: AM and PM shifts, including weekends (Shift schedule is based upon availability.)

Pay: $19.50 per hour

Location: DFW Airport, Irving, TX

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Frontline.pdf) | (Programa de Beneficios de ABM) (https://wpe-media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Frontline%20%28Spanish%29.pdf)

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran-friendly employer; veterans and candidates with military experience are encouraged to apply.

Responsibilities

Responsibilities include:

Supervising dispatch staff: Providing guidance, assigning work, monitoring performance, and assisting with training and development.

Monitoring real-time activity: Tracking personnel, vehicles, aircraft, or service requests and making adjustments to address delays, disruptions, or emergencies.

Problem-solving: Responding to operational issues, service interruptions, weather impacts, equipment failures, or staffing shortages.

Communicating across teams: Serving as the primary point of contact between frontline employees, management, customers, and other departments.

Ensuring compliance: Following company policies and regulatory requirements, including safety, security, and documentation standards.

Analyzing performance: Reviewing operational metrics, preparing reports, and identifying opportunities to improve efficiency and service quality.

Qualifications

Key skills and qualifications for success in this role include:

Leadership and team management

Decision-making under pressure

Strong communication skills

Multitasking and prioritization

Knowledge of dispatch software and operational systems

Attention to detail and safety awareness

Must be 18 years of age or older

No high school diploma, GED, or college degree required.

Preferred Qualifications:

Previous airport, airline, dispatch, or operations experience preferred.

Working Conditions:

Work is typically performed in an airport operations office or dispatch center.

Must be able to work flexible schedules, including nights, weekends, and holidays.

May involve high-pressure situations related to flight schedules and operational deadlines.

Physical Requirements

Ability to sit or stand for extended periods.

Ability to communicate clearly via radio, phone, and computer systems.

REQNUMBER: 157805

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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