Customer Service Representative

Robert Half • Cerritos, CA • 1d ago

Description We are looking for a Customer Service Representative to support a busy team in California through responsive communication and accurate order handling. This Contract to permanent position is ideal for someone who enjoys assisting customers, coordinating appointments, and managing details across phone, email, and internal systems. The role requires a detail-oriented communicator who can provide a positive customer experience while staying organized in a fast-paced environment.

Responsibilities:

Manage incoming customer calls and respond to inquiries with accuracy and a service-focused approach.

Place outbound calls as needed to confirm details, provide updates, and support ongoing customer requests.

Process customer orders and enter information into internal systems with close attention to accuracy and completeness.

Coordinate and schedule appointments while ensuring all relevant parties receive timely updates.

Handle email communication promptly, clearly, and in a manner that supports strong customer relationships.

Maintain organized records through consistent data entry and documentation of customer interactions.

Assist showroom visitors by answering questions, providing guidance, and creating a welcoming experience.

Use Microsoft Word and Excel to prepare, update, and manage routine customer service documentation and tracking.

Collaborate with internal team members to resolve issues and ensure customer needs are addressed efficiently. Requirements - Previous experience in customer service, call center support, or a similar customer-facing role.

Comfortable handling a high volume of inbound calls while maintaining professionalism and attention to detail.

Ability to make outbound calls for follow-up, coordination, and customer support purposes.

Strong data entry skills with the ability to manage information accurately across multiple tasks.

Proficiency with Microsoft Word and Microsoft Excel in a business environment.

Clear written communication skills for detailed and accurate email correspondence.

Experience with order entry, appointment scheduling, or related administrative support activities.

Strong organizational skills and the ability to work effectively in a fast-paced setting. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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