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Customer Service Representative

DATTCO • New Britain, CT • 9h ago

Department: Coach & Tour

Location: New Britain, CT

Salary: $0 - $0

Career Site : Dattco

START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3757064&source=3757064-CJB-0)

ABOUT THE ROLE

The Customer Service Representative provides exceptional service to customers throughout every stage of the charter experience-from the initial inquiry through trip completion and follow-up. This role manages customer communications, prepares quotes and trip documentation, and ensures every interaction reflects DATTCO's commitment to outstanding service.

The ideal candidate is organized, customer-focused, and enjoys building relationships while managing multiple priorities in a fast-paced environment.

WHY THIS ROLE MATTERS

The Customer Service Representative plays a vital role in delivering the customer experience that sets DATTCO apart. By providing responsive, accurate, and professional service, this role helps build long-term customer relationships, supports repeat business, and ensures charter trips are coordinated seamlessly from booking to completion.

This position directly contributes to customer satisfaction, operational efficiency, and the continued success of DATTCO's School Bus Charter Division.

WHAT YOU'LL OWN Customer Service & Sales Support

Respond to customer inquiries received by phone, email, website, social media, and other communication channels

Prepare accurate charter quotations and follow up with prospective customers

Build positive relationships that encourage repeat business

Provide timely, professional communication throughout the customer experience

Trip Coordination

Create work tickets and trip itineraries

Confirm customer details to ensure accurate bookings

Coordinate changes and updates throughout the booking process

Support successful trip execution through clear and accurate documentation

Administrative & Financial Support

Prepare and distribute customer invoices

Maintain accurate customer and trip records within DATTCO's charter management system

Support accounts receivable activities

Ensure documentation is complete, accurate, and up to date

Team Collaboration

Work closely with operations, dispatch, and other departments to support customer needs

Assist with special projects and administrative tasks as assigned

Other duties as assigned

Other

Other duties as assigned

WHAT YOU BRING Education - High school diploma or GED required

Experience

Previous customer service experience required

Experience in transportation, hospitality, travel, or another service-oriented industry is a plus

Skills & Capabilities

Outstanding customer service and relationship-building skills

Strong verbal and written communication skills

Excellent planning, organizational, and time management abilities

High attention to detail and accuracy

Ability to manage multiple priorities in a fast-paced environment

Comfortable adapting to a variety of customer personalities and situations

Proficiency with Microsoft Office (Word, Excel, and Outlook)

Ability to learn and become proficient with charter quoting, booking, and dispatch software

Strong collaboration skills and a positive, team-oriented approach

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class.

START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3757064&source=3757064-CJB-0)

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