Administrative Officer 2 PUC
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Administrative Officer 2 PUC
Salary
$61,927.00 - $94,103.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-52363-G0864
Department
Public Utility Commission
Division
PU Doc Ctrl Div
Opening Date
07/08/2026
Closing Date
7/22/2026 11:59 PM Eastern
Job Code
G0864
Position Number
00019589
Union
Non Union
Bargaining Unit
A3
Pay Group
UT 7
Bureau / Division Code
8002
Bureau / Division
Secretary's Bureau
Worksite Address
400 North Street
City
Harrisburg, Pennsylvania
Zip Code
17120
Contact Name
Shannon Marciano
Contact Phone
717.787.8714
Contact Email
ra-puchr@pa.gov
Description
Benefits
Questions
THE POSITION
Looking for a role where your leadership makes a difference? Make an impact beyond the office by supporting the PA Public Utilities Commission's Secretary. This Administrative Officer 2 position offers the opportunity to manage complex operations, lead dedicated staff, and support decisions that affect millions of consumers. Apply now to help our team ensure public accessibility and professional accountability in utility related matters of statewide significance!
DESCRIPTION OF WORK
This position serves as the Secretary's designee when needed, ensuring the accuracy, integrity, and timely processing of orders, agendas, and public notices. Our team will rely on you to oversee critical Commission operations such as public meetings, official records, and staff management while ensuring compliance and operational excellence. As an Administrative Officer 2, you will perform the following duties:
Public Meeting Support:Attend Commission Public Meetings to record votes and ensure all cases are addressed; coordinate the creation and distribution of meeting minutes, agenda updates, public notices, and other meeting requirements
Critical Document Review:Examine Commission Opinion and Orders, Decisions, Certificates of Public Convenience, and Secretarial letters to ensure proper and timely issuance; perform all Prothonotary's functions in the Secretary's absence
Staff Supervision:Oversee the activities and employees of the Order Entry and Public Records and Service Section
Process Evaluation:Review department and inter-bureau work, policies, and procedures to ensure conformity with legal requirements and Commission goals; identify strengths, challenges, potential improvements, and practical solutions
Professional Communication:Answer questions and advise public utility officials, legislators, attorneys, and other interested parties on matters, procedures, practices, rules, and regulations regarding Public Meeting matters; promote good will and good public relations on the Secretary's and the Commission's behalf
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time. Successful candidates are required to report to the headquarters worksite daily, unless the employee meets eligibility requirements and telework has been approved by the Bureau Director. Management may discontinue any telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
To be eligible to participate in telework, the employee's alternate (telework) worksite must be within 120 miles of Harrisburg headquarters and within the Commonwealth of Pennsylvania.
Please direct all questions regarding reasonable distance and the @type of available telework to the PUC Human Resource Office at ra-puchr@pa.gov or 717.787.8714.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Administrative Officer 1;or
Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor's degree;or
Any equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency Guidelines.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 1 for one full year or more?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
How many years of full-time experience do you possess in varied office management or staff work in a public or private organization, including experience in personnel management, budgeting, or procurement?
3 years or more
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
05
What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Master's degree or higher
Bachelor's degree
Some coursework
None
06
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
07
WORK BEHAVIOR 1 - COMPLIANCEReviews and evaluates programs and plans for compliance with established rules, regulations, policies, and quality assurance requirements. Identifies areas of non-conformity and provides recommendations to address those areas. Follows up to ensure adherence.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience evaluating programs or plans to ensure compliance with established rules, regulations, policies, or requirements. I identified areas of non-conformity and provided recommendations to correct the issues.
B. I have experience evaluating programs or plans to ensure compliance with established rules, regulations, policies, or requirements. I identified areas of non-conformity but someone else made recommendations to correct the issues.
C. I have successfully completed college-level coursework related to contract management, contract law, quality assurance, or public administration.
D. I have no experience or coursework related to this work behavior.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to compliance.
-
The @type(s) of recommendations you made.
Your level of responsibility.
09
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
10
WORK BEHAVIOR 2 - WRITTEN COMMUNICATIONCompiles information for internal and external reports, manuals, letters, memoranda, notifications, market opportunities, training materials, policies, and procedures to record information, respond to correspondence, or disseminate information. Creates documents for review, approval, and distribution to a variety or audiences.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience writing documents to record information, respond to correspondence, or disseminate information. I was responsible for the final content of the document or report..
B. I have experience drafting documents to record information, respond to correspondence, or disseminate information. Someone else was responsible for the final content of the document or report.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
D. I have NO experience or training related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The specific duties you performed related to written communication.
The @type(s) of documents you prepared.
Your level of responsibility.
12
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
13
WORK BEHAVIOR 3 - PROGRAM EVALUATIONReviews and analyzes program information related to overall progress, work strategies, policies, and procedures to identify program strengths, opportunities, and challenges. Recommends new or updated policies or procedures that support the program goals and objectives..Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience analyzing program information related to overall progress, work strategies, policies, and procedures to identify program strengths, opportunities, and challenges. I recommended new or updated policies or procedures to support program goals and objectives.
B. I have experience analyzing program information related to overall progress, work strategies, policies, and procedures to identify program strengths, opportunities, and challenges. I reported my findings to someone else who was responsible for recommending new or updated policies or procedures.
C. I have successfully completed college-level coursework related to program evaluation, program analysis, or business administration.
D. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to reviewing and analyzing program information.
The recommendations you made.
Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
16
WORK BEHAVIOR 4 - SUPERVISIONSupervises staff by assigning work and establishing priorities and timeframes for completion. Reviews employee performance and prepares evaluation reports. Provides leadership and mentorship to staff. Interviews prospective employees and recommends selection. Receives and resolves grievances and complaints. Counsels employees when necessary. Provides guidance to staff on complex issues and approves or denies leave requests. Identifies training needs and provides training to staff.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience performing a full range of supervisory duties, such as approving leave, reviewing employee performance, directing the work of subordinates, assigning training, conducting employment interviews, and addressing disciplinary issues.
B. I have experience as a lead worker. I have provided on the job training to newly hired staff, reviewed their work, or served as a team or group leader, but I was NOT responsible for employee discipline or hiring decisions.
C. I have successfully completed college-level coursework or training related to supervisory development, but I do not have at least six months of supervisory or lead work experience in a work setting.
D. I have NO experience or training related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to supervision or lead work.
Your level of responsibility.
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
19
WORK BEHAVIOR 5 - ANALYZING INFORMATIONReviews and analyzes documents including records, transactions, reports, etc., to assist in the determination of their accuracy or impact on future actions. Communicates findings in order to make adjustments or corrections.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience analyzing documents to determine their accuracy or impact on future actions and communicating findings in order to make adjustments or corrections. This experience was related to 3 or 4 of the following areas: statutes and/or regulations, administrative policies and procedures, internal operating policies and procedures, and human resources.
B. I have experience analyzing documents to determine their accuracy or impact on future actions and communicating findings in order to make adjustments or corrections. This experience was related to any 1 or 2 of the following areas: statutes and/or regulations, administrative policies and procedures, internal operating policies and procedures, and human resources.
C. I have experience analyzing documents to determine their accuracy or impact on future actions and communicating findings in order to make adjustments or corrections. This experience was NOT related to any of the following areas: statutes and/or regulations, administrative policies and procedures, internal operating policies and procedures, or human resources.
D. I have successfully completed college-level coursework related to data analysis, statistics, logic, or research methods.
E. I have NO experience or coursework related to this work behavior.
20
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience analyzing documents including records, transactions, reports, etc., to determine their accuracy or impact on future actions and communicating findings in order to make adjustments or corrections. Be sure to include if the experience pertained to statutes and/or regulations, administrative policies and procedures, internal operating policies and procedures, and human resources.
Your level of responsibility.
21
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
