Customer Service Representative

Robert Half • Bloomfield, NJ • 6h ago

Description We are looking for a Customer Service Representative to support a busy customer care operation in Bloomfield, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving order and website-related concerns, and keeping service requests organized across multiple channels. The role follows a hybrid schedule with onsite work three days per week and remote work two days per week, offering a balanced environment for someone who communicates well and works confidently with digital tools.

Responsibilities:

Oversee and update the customer support ticket queue, ensuring inquiries are tracked, prioritized, and resolved in a timely manner.

Respond to customer concerns related to product issues, general questions, online orders, and website functionality with professionalism and accuracy.

Provide seasonal support for high-volume sales events, including Advent Calendar inquiries during peak months.

Handle inbound and outbound customer interactions by phone and email while delivering clear, service-focused communication.

Enter and maintain customer and order information accurately in internal systems and supporting spreadsheets.

Assist customers with order-related requests, appointment coordination, and follow-up communication as needed.

Work independently after onboarding while maintaining productivity, attention to detail, and service quality.

Use Microsoft Word, Excel, and other digital tools to document activity, manage information, and support daily service operations. Requirements - Previous experience in customer service, call center support, or a similar client-facing role.

Ability to manage inbound calls, outbound calls, and email correspondence in a fast-paced environment.

Strong verbal and written communication skills with a customer-first approach.

Comfort working with ticketing platforms, order entry systems, and web-based tools.

Solid data entry skills with close attention to accuracy and detail.

Proficiency with Microsoft Excel and Microsoft Word.

Ability to learn quickly, stay organized, and work independently after training.

Availability to work a hybrid schedule with onsite presence in Bloomfield, New Jersey three days per week. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Guest Service Representative

Marriott • New York, NY • 1h ago

Management & Administrative

Additional Information Job Number 26082764 Job Category Rooms & Guest Services Operations Location 1567 Broadway, New York, New York, United States, 10036 VIEW ON MAP ( https://www.google.com/maps?q=1567%20Broadway%2...

1h ago

Go to Apply

Customer Service Associate

Walgreens • Fort Lee, NJ • 6h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

6h ago

Go to Apply

Customer Service Representative

U-Haul • North Bergen, NJ • 6h ago

Management & Administrative

Compensation Range: $15.92 to $17.00 Hourly Location: 6701 Tonnelle Ave, North Bergen, New Jersey 07047 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motiv...

6h ago

Go to Apply

Customer Service Associate

Walgreens • Boonton, NJ • 6h ago

Management & Administrative

6h ago

Go to Apply

Customer Service Associate

Walgreens • Bayonne, NJ • 6h ago

Management & Administrative

6h ago

Go to Apply

Corporate Vice President, Experience & Digital Marketing Account Manager

New York Life Insurance Company • New York, NY • 7h ago

Management & Administrative

Job Requisition ID: [[id]] Location Designation: [[cust_rolelocationdesignation]] Experience & Digital Marketing Account Manager (MG2) Home Office (51 Madison Ave) - Hybrid When you join New York Life, you are joinin...

7h ago

Go to Apply

Global Key Account Manager - Automotive OEM (ECT-Chemetall) 1

BASF • New Providence, NJ • 7h ago

Management & Administrative

Global Key Account Manager - Automotive OEM (ECT-Chemetall) 1>Apply now Now Hiring! Global Key Account Manager - Automotive OEM (ECT-Chemetall) 1 Come create chemistry with us! BASF/Chemetall, is the Surface Treatment...

7h ago

Go to Apply

Senior Manager, Sales

Salesforce.com • New York, NY • 9h ago

Management & Administrative

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategorySales Job Details About SalesforceSalesforce is the #1 AI CR...

9h ago

Go to Apply

Logistics / Supply Chain Associate

ManpowerGroup • Clark, NJ • 9h ago

Management & Administrative

Our client, a leading organization in the supply chain and logistics industry, is seeking a Logistics / Supply Chain Associate to join their team. As a Logistics / Supply Chain Associate, you will be part of the Supply C...

9h ago

Go to Apply

Associate Manager, Styling Operations

The Childrens Place • Secaucus, NJ • 10h ago

Management & Administrative

Location: Secaucus, New Jersey Job Summary: The Styling Operations Associate supports the team by managing logistics that bring creative visions to life. This role ensures seamless coordination of samples, shoot prep and...

10h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)