Manager of Operational Resilience & Crisis Management
New York, NY, United States(Hybrid)
Job Description
Operational Resilience is the ability of an organization to withstand, adapt to, and recover from disruptions such as cyber incidents, technology failures, or external events. It extends beyond traditional business continuity by addressing both internal and external risks that may impact the delivery of products and services, ensuring the organization can continue to serve customers through disruption.
The Operational Resilience program sits within the Business Resilience team in Enterprise Shared Services (ESS) at American Express. The team partners across the enterprise to design and oversee resilience, continuity, and crisis response capabilities that protect colleagues, customers, and Critical/Important Business Services. This includes preparing for and managing disruptions, coordinating global and regional crisis response, monitoring emerging risks, and delivering post-event insights to senior leadership.
As a Manager of Operational Resilience & Crisis Management , you will execute key components of the enterprise Operational Resilience program, supporting the design, implementation, and continuous strengthening of the program in alignment with evolving regulatory expectations. You will work closely with Critical/Important Business Service owners, cross-functional partners, and program leadership to drive resilience outcomes.
Responsibilities
Support the execution of the Operational Resilience framework, including:
Facilitate end-to-end program activities across assigned Critical/Important Business Services, including dependency mapping, impact tolerance assessment, and scenario design
Apply and help refine standards, procedures, and training to support consistent enterprise-wide adoption
Facilitate end-to-end dependency mapping across processes, technology, third parties, locations, and critical data, along with associated impact tolerances, for assigned CBSs
Coordinate and facilitate scenario testing for assigned Critical/Important Business Services in partnership with service owners and interconnected programs (e.g., Information Security, Technology, Operational Risk, Third-Party Risk Management)
Prepare clear, actionable resilience reporting and materials for senior management and governance forums to support decision-making and regulatory readiness
Drive enterprise alignment and execution
Partner with international legal entity teams to support consistent interpretation and implementation of the framework
Document business requirements to support the development of resilience capabilities, tools, and data infrastructure
Maintain regulatory alignment and external perspective
Track evolving global regulatory expectations (e.g., SR 20-24, DORA, UK FCA) and help ensure ongoing program alignment
Contribute to benchmarking AXP's Operational Resilience program against industry peers to drive continuous improvement
Support program governance, controls, and regulatory engagement
Help design and operate controls to ensure effectiveness, sustainability, and audit readiness
Support requests from regulators and audit examinations related to Operational Resilience
Qualifications
Experience and Background:
3+ years' experience in Risk Management, with exposure to Operational Resilience, Business Continuity, or a related program
Strong understanding of resilience, business continuity, and crisis preparedness concepts
Strong problem-solving skills; ability to see the big picture with attention given to critical details
Demonstrated ability to successfully manage multiple priorities under pressure, including regulatory exams and audits
Familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations)
Bachelor's degree required
Leadership Skills:
Self-starter who can independently drive workstreams to completion with limited supervision
Excellent relationship, collaboration, and presentation skills with ability to interact with and influence partners across all levels in a matrixed organization
Strong written and verbal communication skills with ability to translate complex resilience concepts for business and senior leader audiences
Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged
Ability to communicate key risks clearly to colleagues, business partners, and senior leaders
Preferred Qualifications:
MBA or advanced degree preferred
Certifications in Business Continuity, Resilience will be a plus
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.?
Job Info
Job Identification 26010267
Job Category Risk
Posting Date 07/06/2026, 12:57 PM
Apply Before 07/21/2026, 05:00 AM
Job Schedule Full time
Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid)
Salary Range $89250 - $150250 annually + bonus + benefits
Career Area Operational Risk Management and Control Management
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