Analyst, BPO

Verint Systems, Inc. • Jefferson City, MO • 2d ago

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .

Overview of Job Function:

The Analyst, BPO (Business Process Optimization), plays a crucial role in handling more complex and specialized tasks within the back-office operations, leveraging their experience to enhance process efficiency and accuracy. This mid-career position involves analyzing data trends, generating insightful reports, and providing actionable recommendations to optimize workflows. The Analyst also collaborates closely with cross-functional teams to address client needs and contributes to process improvement initiatives, ensuring high-quality service delivery.

Principal Duties and Essential Responsibilities:

Build and deploy processes, training programs and define KPI's.

Serve as subject matter expert interfaced with various departments and vendors for systems configurations, customizations, and process enablement.

Analyze complex data and share insights and recommendations for decision making.

Drive continuous improvement including process automation and change management activities.

Work closely with and establish strong working relationships across various groups including internal business units, external partners, vendors, finance, and IT.

Develop and implement on-going training and communication programs with internal customer groups.

Verify and cross-check information for consistency and correctness.

Respond to basic client queries and escalate complex issues.

Maintain organized records of completed tasks and reports.

Assist senior team members with data collection and preliminary analysis.

Ensure all activities comply with company policies and regulations.

Maintain detailed logs of daily activities and completed tasks.

Learn and apply industry standards and best practices.

Minimum Requirements:

Bachelor's degree in Business Administration, IT, or other related field or equivalent experience.

3+ years of experience in business transformation, or similar field like business process optimization, operational excellence, process improvement, lean management, six sigma, continuous improvement.

Basic understanding of business process optimization workflows.

Knowledge of common BPO (Business Process Optimization) software and tools.

Familiarity with data entry and processing tasks.

Understanding of data management systems.

Ability to work in a high-volume, fast-paced environment.

Proficiency in multitasking and handling repetitive tasks efficiently.

Adaptability to shifting priorities and deadlines.

Basic proficiency in Microsoft Office Suite, especially Excel and Word.

Ability to learn and use company-specific software and applications.

Strong attention to detail and accuracy.

Effective communication skills, both verbal and written.

Good organizational and time management skills.

Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

LI-BS1

Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

For US Applicants

2025 Benefits Offering (https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\

Similar Jobs

Principal Software Engineer

Lumen • Jefferson City, MO • 1h ago

IT & Engineering

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud,...

1h ago

Go to Apply

Sales Channel & Affiliates Manager, CP & ESG Corporate Tax

Wolters Kluwer • Jefferson City, MO • 12h ago

Finance, Accounting & Banking

Permanent remote role, candidate can be located anywhere in the US. As a Sales Channel & Affiliates Manager, you will employ your in-depth knowledge of the market, business, and financials to drive significant growth...

12h ago

Go to Apply

Tri-State Region Professional Services Veterinarian-Companion Animal

Merck • Jefferson City, MO • 17h ago

Hospital & Medical

Job Description This position will be field based within the Tri-State Region (NJ, NY, CT, RI) Our Company is driven by our unconditional commitment to the science of healthier animals. Our commitment is portrayed throug...

17h ago

Go to Apply

Senior Accountant

Carrington • Jefferson City, MO • 18h ago

Finance, Accounting & Banking

Come join our amazing team and wok remote from home! The Senior Accountant for the Lending and Title Division performs general accounting functions and various analyses using GAAP procedures that involve general ledger,...

18h ago

Go to Apply

Loss Mitigation Underwriting Quality Control Specialist

Carrington • Jefferson City, MO • 22h ago

IT & Engineering

Come join our amazing team and work from home! The Loss Mitigation Underwriting Quality Control Specialist primary responsibilities consist of reviewing the accuracy of work performed by the Loss Mitigation Underwriters...

22h ago

Go to Apply

Part-Time Sales

Menards, Inc. • Jefferson City, MO • 22h ago

Sales & Marketing

Part-Time Make BIG Money at Menards! Extra $3 per hour on Sat/Sun Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Dental Plan On-the-job traini...

22h ago

Go to Apply

Sr Director, Software Engineering

Capital One • Jefferson City, MO • 1d ago

IT & Engineering

Sr Director, Software Engineering As a Capital One Senior Director of Software Engineering, you'll work on everything from customer-facing web and mobile applications using cutting-edge open source frameworks, to highly-...

1d ago

Go to Apply

Construction Project Management Corporate Fellowship - Hiring Our Heroes- REMOTE

Ryder System • Jefferson City, MO • 1d ago

Trucking & Construction

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : Hiring Our Heroes Fellowship Opportunities available for CoHort 26.3 (Septemb...

1d ago

Go to Apply

Healthcare Customer Service Collections Self Pay

Cognizant • Jefferson City, MO • 1d ago

Hospital & Medical

Schedule: 8:15am 5:00pm EST and one day 11:15am-8:00pm EST M-F About the role As a Healthcare Customer Service Collections - Self-Pay you will make an impact by assisting our clients' customers with their outstanding bal...

1d ago

Go to Apply

SAP PTP Engineer, Application Development and Maintenance

Cardinal Health • Jefferson City, MO • 1d ago

Retail & Hospitality

What Application Development & Maintenance contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function antici...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)