Online Grocery Pick-Up Clerk

Kroger Family of Companies • Westland, MI • 1h ago

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. RESPONSIBILITIES Essential Job Functions:

·Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

·In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

·Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

·In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

·E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

·Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

·Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

·Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

·Read and follow directions given in the note section

·Ensure quality and freshness of all items chosen

·Communicate with customers via a portable phone and respond to calls in a professional and timely manner

·Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

·Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

·Process the orders through the point of sale (POS) system

·Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

·Maintain organization and cleanliness of staging areas and equipment

·Report pricing, scanning, and item location discrepancies and invalid temperature @types to the store e-Commerce supervisor

·Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

·Perform required opening and closing procedures

·Assist in training new e-Commerce team members

·Meet/exceed productivity standards

·Ability to work cooperatively in high paced and sometimes stressful environment.

·Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

·Ability to act with honesty and integrity regarding customer and business information.

·Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

·Provide sup

QUALIFICATIONS Minimum Position Qualifications:

Ability to work without supervision

Ability to read shelf tags

Basic math skills (i.e., counting, addition, and subtraction)

Excellent oral/written communication skills

Desired Previous Experience:

Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Similar Jobs

Housekeeping Aide

Ciena Healthcare Management • Detroit, MI • 1h ago

Retail & Hospitality

Do you enjoy keeping things neat and tidy? If you have a passion for maintaining a safe, home-like environment for guests, Sheffield Manor Nursing and Rehab has an excellent opportunity for you! The Housekeeping Aide off...

1h ago

Go to Apply

Housekeeping/Laundry Assistant

Ciena Healthcare Management • Troy, MI • 1h ago

Retail & Hospitality

Are you a person who is passionate about maintaining a clean, safe and homelike environment for residents? When you join Regency at Troy, you have an opportunity to use your skills and experience in making a difference i...

1h ago

Go to Apply

Buyer, Marketing & Sales

Ford Motor Company • Dearborn, MI • 1d ago

Retail & Hospitality

In this position... The Marketing Sales & Services Supply Chain Team is responsible for delivering marketing solutions on time, within budget and with compliance with our standards. This role involves managing suppli...

1d ago

Go to Apply

Senior Buyer

DURR UNIVERSAL INC. • Southfield, MI • 1d ago

Retail & Hospitality

Your Tasks Manage the complete subcontract procurement process from receipt of engineering documentation through subcontract award and change order management. Generate project subcontract documentation, including Owner...

1d ago

Go to Apply

Housekeeper - Pomeroy Living Northville

SEMCA MICHIGAN WORKS • Livonia, MI • 2d ago

Retail & Hospitality

Housekeeper Pomeroy Living Northville Location: 40033 W Eight Mile Road, Northville, MI 48167 Work Setting: Senior Living / Assisted Living / Environmental Services / Housekeeping Employment Type: Full-Time and Part-Time...

2d ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Commerce Township, MI • 2d ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

2d ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Farmington Hills, MI • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Garden City, MI • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Retail Cashier

Meijer • Southfield, MI • 3d ago

Retail & Hospitality

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam...

3d ago

Go to Apply

Retail Store Detective

Meijer • Livonia, MI • 3d ago

Retail & Hospitality

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)