Salesforce Business Systems Analyst

STERIS CORPORATION • Mentor, OH • 1h ago

Position Summary

Are you a strong communicator who likes to think critically? Join our Life Sciences team as a Business Systems Analyst who serves as an important liaison between various internal departments and IT, leading the development and implementation of systems enhancements and changes. In this role, you will lead training to support new software implementation and drive the ongoing adoption. You will also provide ongoing technical and process support and assist with the development and testing of software changes.

Location:

Preference will be given to those candidates currently living within commuting distance of Greater Cleveland, Ohio.

This role isnoteligible for Visa Sponsorship or H1B Transfer.

What You'll do as a Business Systems Analyst

Interact with all levels of the Life Sciences Service Business to identify system bugs and enhancements, including writing requirements documents, user stories, functional documentation and business process documentation, to ensure positive user experience.

Work with Operation Managers and IT Business Relationship Manager to identify process and system enhancements to meet business needs, including acting as the IT liaison.

Assist with the development, testing, and communication of system releases and upgrades.

Maintain and deliver user training to support new systems enhancements or system implementation and support ongoing adoption.

Exhibits a commitment to the shared values of Customer Satisfaction and Continuous Improvement through ensuring defect-free workmanship, assisting others to meet the customer's needs, searching for efficient and effective ways to reduce waste, being active and accountable for customer satisfaction, and satisfying the customer's needs with a sense of urgency.

The Experience, Skills and Abilities Needed

Required:

Bachelor's Degree in computer Information Systems, Information Technology, Computer Science or Business Administration with a tech/analytics focus or similar

Minimum of 3 years related Salesforce experience required

Preferred:

Salesforce Certified Business Analyst or other Salesforce certification preferred

Understanding of Salesforce Field Service functionalities (scheduling, Mobile, Dispatch Console, Assets, Work Orders) preferred

Two years of analysis-related or project management experience preferred

Experience with Jira is helpful

Preference will be given to those candidates currently living within commuting distance of Greater Cleveland, Ohio

Skills:

Ability to analyze and map complex field service workflows

Strong communication, problem solving, collaboration, critical thinking,and stakeholder management skills

Proficiency with Microsoft Office products and Oracle (or similar ERP system)

Strong organization, planning, and analytical skills

Demonstrates initiative and adaptability, and develops innovative solutions to problems

Builds and maintains positive relationships with internal and external customers

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

Market Competitive Pay

Extensive Paid Time Off and (9) added Holidays

Excellent Healthcare, Dental and Vision Benefits

Long/Short Term Disability Coverage

401(k) with a company match

Maternity and Paternity Leave

Additional add-on benefits/discounts for programs such as Pet Insurance

Tuition Reimbursement and continued education programs

Excellent opportunities for advancement i

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