Data Analyst/Dashboard Developer
Secret clearance required
must be able to obtain TS/SCI
Must be Security+ certified
Langley Air Force Base, VA - onsite
Direct Hire
The Data Analyst / Dashboard Developer builds, maintains, and continuously improves the?live Performance Dashboard?that serves as the authoritative source for all contract performance data. Integrate data feeds from training systems, token management platforms, help desk operations, and workflow development pipelines into a unified dashboard accessible to the Contracting Officer's Representative (COR) and ACC leadership without requiring manual reports from the Program Manager. This is not a periodic reporting role. Build a?real-time performance intelligence system?that enables proactive decision-making, identifies emerging risks before they become performance failures, and demonstrates mission value through documented metrics. Works directly determines whether ACC leadership trusts the data they see-or whether they question every number.
Required Qualifications:
3+ years?of DoD or federal government data analytics and dashboard development experience
Proven track record building executive-level dashboards with automated data integration from multiple source systems
Experience supporting performance-based contracts with KPI-driven QASP surveillance
Familiarity with DoD data governance, security classification, and PII handling requirements
CompTIA Security+?(DoD 8140.03 baseline) - Required
Technical Proficiency (Required):
Power BI?/ Power Automate proficiency -?Required?(must have hands-on experience building dashboards with automated data refresh, calculated fields, and drill-down capabilities)
Advanced proficiency with?Microsoft Excel?(Power Query, Power Pivot, DAX formulas, pivot tables, advanced charting)
SQL?query writing for data extraction and transformation
Experience with?DAF365?and?SharePoint?environments -?Strongly Preferred
Familiarity with?Power Automate?for workflow automation and data pipeline orchestration
Analytical Competencies:
Strong statistical analysis and data visualization skills
Ability to translate complex data into executive-level narratives and actionable insights
Understanding of performance measurement frameworks (KPIs, OKRs, Balanced Scorecard)
Experience with trend analysis, variance analysis, and predictive modeling
Attention to detail in data validation and quality assurance
Preferred Qualifications:
Microsoft Certified: Data Analyst Associate (Power BI certification)
Tableau Desktop Specialist or Certified Associate certification
Experience with Python or R for advanced statistical analysis
Background supporting Air Force or ACC organizations
Familiarity with Earned Value Management (EVM) and schedule performance metrics
Understanding of AI/ML platforms, RPA tools, or data analytics applications
Previous work supporting DoD AI/data initiatives
Experience with FedRAMP-authorized cloud platforms (Azure Government, AWS GovCloud)
Essential Job Functions:
Live Performance Dashboard Development & Maintenance:
Build and deploy the?live Performance Dashboard?within?60 days of contract award?on?Power BI?hosted on FedRAMP-authorized or?DAF365?platforms
Integrate data feeds from multiple source systems including:
Token and License Management System (TLMS)?- token allocation, utilization, compliance status by wing and directorate
Learning Management System (LMS)?- training completions, assessment scores, proficiency tracking
Help Desk Ticketing System?- response times, resolution rates, recurring issue categories
Integrated Master Schedule (IMS)?- task completion, schedule performance, milestone tracking
Workflow Development Pipeline?- proto@type status, transition timelines, ROI documentation
Ensure dashboard displays all six PWS-required KPI categories:
Training completions prior to access grant
Token and license utilization by wing and directorate
AI and RPA workflow development and transition status
Help desk response and resolution rates
Travel execution against approved wing visit schedules
Quarterly performance trends and year-over-year comparisons
Data Integration & Quality Assurance:
Establish automated data pipelines from source systems to the dashboard with?daily refresh cycles?(or more frequent where technically feasible)
Validate data accuracy through cross-referencing with source system reports and manual audits
Identify and resolve data quality issues including missing records, duplicate entries, and classification mismatches
Coordinate with the?Token/Resource Administrator,?Help Desk Analysts, and?Program Analyst?to ensure source data integrity
Document all data transformation logic, calculation methodologies, and business rules in technical specifications
Maintain a data dictionary defining every metric, dimension, and KPI displayed on the dashboard
Quarterly Performance Brief Data Packages:
Generate comprehensive?Quarterly Performance Brief data packages?for PM and COR review?5+ business days?before scheduled briefs
Produce executive summary slides showing KPI trends, QASP standard compliance, and performance variance analysis
Develop drill-down appendices with wing-level breakouts, directorate comparisons, and time-series trend charts
Coordinate with the?Stakeholder Engagement & KM Specialist?to package metrics into governance-ready narratives
Prepare data visualizations optimized for executive audiences (clear, concise, actionable)
Document all data sources, assumptions, and calculation methods for COR transparency
Service Desk Trend Analysis & Training Feedback Loop:
Conduct?monthly service desk trend analysis?identifying:
Top 10 recurring issue categories requiring knowledge base articles or training updates
Response and resolution time performance against QAP standards
Ticket volume trends by wing, directorate, and platform
Knowledge gaps indicating curriculum deficiencies
Platform issues requiring vendor escalation or technical advisory engagement
Deliver service desk analysis reports to the?Deputy PM?within?5 business days?of each month close to feed the?training feedback loop
Track time from knowledge gap identification to updated training deployment as a mandatory KPI
Measure knowledge base utilization impact on ticket volume reduction over time
Utilization Analytics & Resource Optimization:
Analyze token and license utilization patterns to identify:
Underutilized allocations suitable for reallocation
High-demand wings requiring additional resource allocation
Cost-sharing opportunities across participating wings
Compliance gaps where users received tokens without completing training
Generate?monthly utilization reports?for the Token/Resource Administrator showing allocation efficiency and compliance status
Produce cost-per-user and cost-per-wing analytics supporting ACC budget planning
Forecast future resource requirements based on training completion trends and wing expansion plans
Ad Hoc Analysis & Decision Support:
Respond to ad hoc data requests from the PM, COR, and functional leads within?2 business days
Conduct root cause analysis when KPIs fall below QASP thresholds, identifying contributing factors and corrective action recommendations
Support?RAID log?population with data-driven risk assessments and impact quantification
Perform comparative analyses across wings to identify best practices and adoption barriers
Develop predictive models forecasting training completion rates, token demand, and workflow development throughput
Schedule and Availability:
Core Hours:
0800-1700 EST, Monday-Friday), with occasional extended hours to meet mission deadlines or support operational events
Flexibility:?
Occasional early morning or evening meetings to accommodate wing schedules across time zones
Surge Periods:?
Increased hours during major milestones, events, or exercises (with advance notice)
Security Environment:
Work with classified information up to Top Secret/SCI level
Compliance with OPSEC, CUI handling, and classification protocols
Subject to security inspections, audits, and continuous evaluation
Adherence to base access, badge, and facility security requirements
Performance Expectations:
Measured against deliverable quality and timeliness:
Dashboard operational within 60 days?of contract award with all six PWS KPI categories integrated
Daily data refresh cycles?maintained with 99%+ uptime (excluding planned maintenance)
Quarterly performance brief data packages?delivered 5+ business days before scheduled briefs with zero data accuracy issues requiring correction
Monthly service desk trend analysis?delivered within 5 business days of month close
Ad hoc analysis requests?completed within 2 business days of PM/COR request
Data quality audits?conducted quarterly with findings documented and corrective actions implemented within 10 days
Ref: #851-Rockville-S1
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System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
