Customer Service Support Associate - Bob Squad

Bob's Discount Furniture LLC • North Canton, OH • 3h ago

Job TitleBob's Squad Support Associate

Job Overview

Join Bob's Discount Furniture as a Customer Service Support Associate - Bob Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you'll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you'll use technology and service skills to represent Bob's with integrity, enthusiasm, and care.

This is a full-time, in-store position with required flexibility to work retail schedule.

What You'll Bring to Bob's

At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by customer focus, communication, tech-savviness, and the ability to support multiple functions in a dynamic retail environment. If you're a team player who loves solving problems and connecting with people, this is the opportunity for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

Guest communication and empathy

Omnichannel customer support (in-store, phone, digital)

Order entry and accuracy using support systems

Cash handling and payment processing

Multitasking and follow-through

Problem-solving and root cause analysis

Positive mindset and professionalism

Technology adaptability and system usage

Preferred Competencies & Skills

Experience in retail, call centers, or customer service

Sales or CRM system familiarity

Experience supporting store operations or fulfillment

Who We Are

At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.

Benefits & Perks

National Medical, Dental, and Vision Insurance

Paid Vacation, Sick Days, Holidays, and your Birthday

401(k) Profit Sharing Plan with a generous company match

Pet Insurance and employer-paid Life Insurance

Legal & Financial Planning assistance and wellness resources

Tuition Reimbursement and employee scholarships

Ongoing training and career development through Workday Learning

Employee Discount on Day 1, plus merchant partner savings

Our Culture & Core Values

At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other!

Minimum Qualifications

Must be at least 18 years old to be considered for employment with Bob's

Ability to work flexible retail hours

Strong verbal communication, judgment, and customer service skills

Basic computer proficiency and willingness to learn new technologies

Physical Demands

Ability to stand and walk on showroom floor

Ability t

Similar Jobs

Social Service Assistant - Veterans Services, Miller/Freedom - Part-Time, 20-29 Hours/Week

Family & Community Services, Inc. • Kent, OH • 3h ago

Management & Administrative

Social Service Assistant - Veterans Services, Miller/Freedom - Part-Time, 20-29 Hours/Week Job Details Job Type Part-time Kent, OH Miller Community House/Freedom House Description Social Service Assistant Veteran Freedom...

3h ago

Go to Apply

Customer Account Specialist - National Accts & Customer Support

FirstEnergy Corp • Akron, OH • 3h ago

Management & Administrative

JOB DESCRIPTION FirstEnergy We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnerg...

3h ago

Go to Apply

Customer Service Representative

U-Haul • Canton, OH • 3h ago

Management & Administrative

Location: 2650 Columbus Rd, Canton, Ohio 44705 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Represen...

3h ago

Go to Apply

Environmental Staff Project Manager - Water Treatment

ECS Midwest, LLC • North Canton, OH • 7h ago

Management & Administrative

Responsibilities Engineering Consulting Services (ECS) is seeking a highly motivated Environmental Staff Project Manager to join our Water Solutions team. This role performs specific field tasks assigned per project by m...

7h ago

Go to Apply

Technician II - Building Services

WesBanco Bank, Inc • Akron, OH • 8h ago

Management & Administrative

SUMMARY: Maintenance Technician II ensures the operational efficiency and safety of buildings, machinery, and equipment by performing preventative maintenance, troubleshooting, and repairs. Key duties include HVAC, plumb...

8h ago

Go to Apply

Project Manager - Polymer Manufacturing & Engineering

PARKER HANNIFIN CORPORATION • Ravenna, OH • 12h ago

Management & Administrative

Org Marketing Statement Parker Hannifin - Parflex Division When you join Parker Hannifin's Parflex Division, you're not just working on hoses and tubing - you're helping power the systems behind some of the most importan...

12h ago

Go to Apply

Customer Service Representative - Driving

Standard Parking Corporation • North Canton, OH • 20h ago

Management & Administrative

Customer Service Representative - Driving Requisition ID 2026-58111 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location US-...

20h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Akron, OH • 22h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

22h ago

Go to Apply

Technical Services Manager

Metallus • Canton, OH • 23h ago

Management & Administrative

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, a...

23h ago

Go to Apply

Technical Program Manager

Vertiv Corporation • Dover, OH • 1d ago

Management & Administrative

Job Description Position Summary The Technical Program Manager (TPM) within the Systems Architecture & Engineering (SAE) organization is responsible for driving execution of complex, system-level initiatives supporti...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)