Customer Service Representative - Driving

Standard Parking Corporation • North Canton, OH • 1h ago

Requisition ID

2026-58111

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location

US-OH-NORTH CANTON

Location Name

04208 - (R) AKRON AIRPORT SHUTTLE

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2

5400 LAUBY RD NW

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City

NORTH CANTON

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code

44720-1598

JobLocation_Header

NORTH CANTON OH United States

Position Type (Portal Searching)

Full-Time and Part-Time

Category (Portal Searching)

Customer Service/Support

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.

Assists customers in making payment to fully automated revenue control equipment

Helps customers with parking services and facilitates the expedient flow of traffic through the facility

Leads programs to improve client and customer satisfaction

Assists in the management of the day-to-day activities of the assigned location.

Monitors parkers in pay-in lanes

Interacts with customers in a friendly and professional manner

Provides assistance to customers that have forgotten where they parked their vehicle.

Performs other necessary functions as assigned.

Conducts garage and facility audits as required by management.

Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct.

Makes change (if required) for customers before transactions.

Quotes rates for parking services.

Gives directions to customers to various locations in the city.

Resolves customer complaints independently or with the aid of a supervisor.

Answers telephone in a prompt and courteous manner (if required).

Maintains cleanliness of facility and picks up trash in the surrounding area.

Presents themselves professionally (neat appearance and in uniform) at all times while at work.

Arrives to work on time for scheduled shifts.

Completes any other duties that may be assigned by the supervisor.

Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations

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