Director Inside Sales

System One • Westminster, CO • 2h ago

Director of Inside Sales JOB SUMMARY Progressive growing technology company is seeking a Director of Inside Sales to lead and develop a high performing inside sales team responsible for delivering consistent, accurate, and responsive support to our members and partners. This role owns team execution - not process design. You will drive performance, accountability, and capability across Inside Sales Account Executives and Quote Specialists, ensuring the team operates with speed, precision, and professionalism.

CORE ACCOUNTABILITY

Own the performance of the inside sales team.

Deliver consistent, high-quality output

Build and develop a strong, accountable team

Execute sales processes with discipline

Drive productivity and responsiveness across all regions

ESSENTIAL DUTIES AND RESPONSIBILITIES

Team Leadership & Development

Lead, coach, and develop Inside Sales Account Executives and Quote Specialists

Establish clear expectations for performance, behavior, and accountability

Drive hiring, onboarding, and continuous development

Conduct regular performance reviews, coaching sessions, and pipeline discussions

Build a culture of ownership, urgency, and professionalism

Execution Excellence

Ensure consistent execution of sales processes and workflows defined by Sales Operations

Hold team accountable to defined service levels including:

Quote turnaround time

Order accuracy

Responsiveness to members and partners

Maintain high standards of output quality and consistency

Sales Performance & Support

Partner with Regional Sales Directors to improve pipeline conversion and overall sales effectiveness

Support strategic account execution through coordinated inside/outside sales efforts

Identify & execute on opportunities within existing workflows to increase sales

Capacity & Workflow Management

Manage team workload and resource allocation to ensure consistent service levels

Monitor team productivity and adjust staffing or responsibilities as needed

Ensure efficient utilization of team resources across all regions

Customer & Partner Experience

Deliver a consistent, high-quality experience across all interactions

Manage escalations and complex opportunities effectively

Reinforce company value through responsiveness and execution

Feedback Loop to Sales Operations

Provide structured feedback on process effectiveness, system usability, and workflow challenges

Partner with Sales Operations to continuously improve execution and efficiency

Selective Player-Coach Contribution

Provide limited direct support on complex or high-impact opportunities when necessary

Focus on enabling team success rather than individual contribution

Success Metrics

Team productivity (quotes/orders per rep)

Quote turnaround time and accuracy

Responsiveness and service levels

Conversion rates (in partnership with field sales)

Team engagement and retention

Qualifications, Experience, Skills and Abilities:

7-10+ years in inside sales, sales, or commercial roles

3-5+ years leading sales or inside sales support team

Demonstrated success improving team performance, processes, and operational efficiency

Strong leadership, coaching, and communication skills

Experience in wholesale distribution, security, or Pro A/V industry preferred

Proven ability to manage multiple priorities and drive results in a fast-paced environment

Proven ability to build and manage high-performing teams

Strong operational discipline and execution focus

Experience with CRM/ERP systems (NetSuite preferred)

Leadership Profile

Strong coach and team builder

Holds people accountable without overcomplicating things

Bias toward action and execution

High ownership mindset

Comfortable operating in a fast-paced environment

Personal Characteristics

High ownership mindset with accountability for results

Strong bias toward execution discipline and continuous improvement through feedback

Ability to lead through data and metrics

Comfortable making decisions in a fast-paced environment

Ability to balance team development with performance expectations

Critical Working Relationship

Works in close partnership with the Director of Sales Operations:

Inside Sales is accountable for disciplined execution of defined processes and performance standards

Sales Operations owns process design, systems, and performance measurement

Travel

Travel to select events / meetings several times per year

Great team, culture, opportunity, company, perks, benefits and leadership team.

LI-JZ1

Ref: #231-Eng Tampa

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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