Digital Engagement Acquisition Specialist

Zions Bancorporation • Phoenix, AZ • 2h ago

Nevada State Bank, a division of Zions Bancorporation, N.A., was founded on Dec. 9, 1959 by 12 businessmen full of Nevada's pioneering spirit. As a full-service bank, we offer a complete range of consumer (https://www.nsbank.com/) , private (https://www.nsbank.com/private/) , and business banking (https://www.nsbank.com/business/) services. Our colleagues regularly volunteer in their communities and have been dedicated to helping make Nevada a better place to live for more than 60 years. By embracing the bank's Core Values of extraordinary service, adaptability, teamwork, communication, development, accountability, community, and respect-we have built a culture of service and engagement. NSB has a commitment to career development through tuition reimbursement and continuous learning opportunities, in addition to other competitive benefit offerings. We offer medical benefits on day one, 401k matching, and paid holidays. With a strong belief in diversity, equity, and inclusion, NSB offers several colleague-led diversity forums with the intent to ensure representation and cultural sharing among our colleagues. At Nevada State Bank, we truly believe that it matters WHO you work with.

We are now accepting applications for a Digital Engagement Acquisition Specialist to join our Client Acquisition team. Employees in this role will support client acquisition for one of our affiliate banks, National Bank of Arizona (NBAZ). Position is 5 days per week in-office (Monday - Friday) and is located at Nevada State Bank corporate office in Las Vegas, NV .

Essential Functions:

Provides real time support to prospects and customers who engage with the bank through online channels.

Responsible for engaging and supporting online visitors through real-time chat by providing timely assistance, answering questions, and guiding users through their digital banking experience.

Uncover client needs by asking thoughtful, clarifying questions to identify financial goals and pain points.

Educate prospects and clients on the bank's products, features, and digital tools to ensure a clear understanding of available solutions.

Recommend appropriate next steps such as connecting with a banker, scheduling appointments, or accessing additional resources.

Assist users who begin but do not complete applications to support conversion of abandoned applications.

Maintain a consistent, customer-centric tone that enhances the digital experience and reinforces the bank's online service reputation.

Capture and route qualified opportunities to branch and business banking partners.

Qualifications:

1+ years experience in inside sales, branch banking, and services, customer service or other directly related experience. A combination of education and experience may meet job requirements.

Working knowledge of sales, customer service, retention skills and banking products and services.

Must have good customer service, problem resolution and communication skills, both verbal and written.

Ability to use a variety of computer software.

Ability to cross sell bank products.

Requires initiative and ability to recognize opportunities.

High School diploma or equivalent.

Benefits:

Medical, Dental and Vision Insurance - START DAY ONE!

Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day)

401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

Mental health benefits including coaching and therapy sessions

Tuition Reimbursement for qualifying employees

Employee Ambassador preferred banking products

Pay range (depending on experience): $24 - $26/hour

Req ID: 070968

Equal Opportunity Employer

It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.

If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.

Click here to view applicable Federal, State and/or local employment law posters.

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