Technical Services Coordinator

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Technical Services Coordinator

Salary

$30.97 - $46.46 Hourly

Location

Police Department, AZ

Job Type

Full Time

Job Number

25-0260A

Department

POLICE DEPARTMENT

Opening Date

06/26/2025

Closing Date

7/14/2025 12:00 AM Arizona

Description

Benefits

Questions

We Are Seeking

Team Gilbert is seeking a highly motivated Technical Services Coordinator to join our Police Department! The Technical Services Coordinators play a crucial role in enhancing the efficiency and effectiveness of our operations by acting as technical liaisons for all things information technology related for our Police Department. The Technical Services Coordinators act as a technical liaison for communication and technology information for the Police Department and are responsible for addressing and troubleshooting issues related to Body Worn Cameras, Tasers, department-issued cell phones, etc. We are looking for a candidate who is technically savvy and passionate about serving their community!

ESSENTIAL DUTIES AND JOB RESPONSIBILTIES :

Coordinates storage and management of digital evidence in a cloud-based storage solution.

Manage, train, and support AXON-related products (i.e., Evidence.com, Fleet, BWC, Taser 7, Axon Interview, AXON Capture, Citizens, and Performance).

Assists with budgeting and tracking of Axon related equipment.

Manage and support all department-issued iOS smartphones and tablets.

Maintain and/or replace Axon hardware in patrol vehicles, including docking stations and mobile printers.

Administer and support other electronic devices, including handheld radios, portable fingerprint readers & radiological equipment.

Click HERE (https://www.governmentjobs.com/careers/gilbert/classspecs/1615620) to view the Technical Services Coordinator job description for a full list of job duties

This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation.

About You

You are a tech-savvy professional with a passion for harnessing innovation to enhance local law enforcement capabilities. You bring a unique blend of technical expertise, a solid understanding of law enforcement operations, and a commitment to advancing community safety through cutting-edge technology solutions. You possess the ability to communicate complex technical concepts in a clear and concise manner and ensure effective collaboration with colleagues, officers, and external partners.

Do you possess a natural inclination for problem-solving? Check out the minimum qualifications for this position below and submit your application today!

Minimum Qualifications and Special Qualifications for this position include:

High School Diploma or equivalent (G.E.D.)

Two years of experience in body-worn camera applications and equipment preferred.

Two years of experience in technical support related to police technology and equipment, which includes iOS based smartphones and tablets.

Valid Arizona Driver's License.

Special Requirement: Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass a psychological evaluation.

This position may be subject to working after hours/extra hours for training, issuing and/or repairing equipment; this could include evenings, weekends, and/or holidays depending on department needs.

J oin us in our mission to create a safer and stronger community through the power of technology. Your skills and dedication can make a significant impact in the pursuit of justice. Apply now and be a part of Gilbert Police Department's commitment to excellence!

Why Team Gilbert?

Gilbert's Mission: Anticipate. Create. Help People

Our Values: DRIVEN, KIND, BOLD, HUMBLE

Awards: (https://www.gilbertaz.gov/about-us/team-gilbert/awards-accolades) We are proud of these achievements and continue to work hard to make Gilbert the best place to live, work and play.

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Town of Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance.

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that @type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so please be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

Yes

Please select your highest level of education completed.

High School Diploma/GED

Some College, No Degree

Associate's Degree

Bachelor's Degree

Master's Degree

Other (please specify in next question)

Please provide a description of your educational background, including any relevant degrees, majors, certifications, and notable achievements.

Please select the option that best describes your years of experience with redacting information for public releases?

No experience in this area

0 - 1 year of experience

1 - 2 years of experience

2 + years of experience

No experience, but I am excited to learn and I am a quick study!

If you indicated in the previous question that you have this @type of experience, please describe it in detail in the space below. If not, please enter N/A.

Do you have any experience managing and providing support for AXON-related products?

Yes

If you indicated in the previous question that you have this @type of experience, please describe it in detail in the space below. If not, please enter N/A.

Do you have experience providing IT support to employees for their company/department issued smartphones?

Yes

If you indicated in the previous question that you have this @type of experience, please describe it in detail in the space below. If not, please enter N/A.

I understand that I must possess a valid Class D Arizona Driver's License by my hire date.

Yes

The following 10 questions reference general requirements for candidates of all professional staff positions in the Gilbert Police Department. Please answer all questions truthfully and completely. Are you at least eighteen (18) years of age?

Yes

Do you have a high school diploma or GED?

Yes

Have you been convicted of a felony or convicted of any offense that would be a felony if committed in Arizona?

Yes

Were you dishonorably discharged from the United States Armed Forces?

Yes

Are you currently under investigation for violations of internal policy, procedure, or other administrative guidelines?

Yes

Have you ever been convicted of a crime related to domestic violence?

Yes

Have you personally possessed, used, sold, produced, or cultivated marijuana within the past one (1) year, or at any point while employed with a law enforcement agency? - It is not a disqualifier if those activities occurred while employed for a licensed dispensary and in the scope of employment duties. - This includes products derived from marijuana if they contain more than 0.3% tetrahydrocannabinol (THC). - This does not include Cannabidiol (CBD) products containing less than 0.3% tetrahydrocannabinol (THC).

Yes

Have you illegally used Adderall within the past one (1) year, or at any point while employed with a law enforcement agency?

Yes

Have you ever illegally sold, produced, cultivated, or transported any dangerous drugs, narcotics, hallucinogens, or prescription drugs?

Yes

Have you illegally used any dangerous drugs, narcotics, hallucinogens, or prescription drugs within the past five (5) years, or at any point while employed with a law enforcement agency?

Yes

I understand that if I am offered employment in this position, I would be required to pass an extensive police background investigation, to include the following: a polygraph examination; personal and business reference checking; a credit report; investigation into traffic, civil and criminal offenses and drug usage.

Yes

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

Veteran

Disabled Veteran

Veteran's Spouse/Surviving Spouse

Disabled Person

Required Question

Employer

Town of Gilbert

Address

50 E. Civic Center Drive Gilbert, Arizona, 85296

Phone

(480) 503-6823

Website

https://gilbertaz.gov/jobs

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Technical Services Coordinator