Catering/Conference Services Manager - Kimpton Journeyman Hotel

Kimpton Hotels & Restaurants • Wisconsin, Wisconsin • 2h ago

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Serve as the liaison between the hotel operating departments and the client. Strive to achieve a balance between service and the profitability of the organization. Effectively communicate and coordinate all aspects of event planning. Your goal is to capture the hotel's fair share of revenue through food, beverage, room rental and auxiliary services, such as audio visual provisions, storage and labor fees.

Some of your responsibilities include:

Coordinate menu arrangements for clients that maximize the revenue potential for the hotel, while serving the needs of the client

Responsible for selling and managing social catering events, weddings, wedding related events and private dining.

Create and distribute event resumes and banquet event orders for all social events.

Network with other venues and vendors to create relationship based referrals including attending Networking events and potential trade shows

Assist clients with vendor details as they may affect the event and hotel.

Maintain accurate and current event details and status in internal event programs.

Support revenue growth potential by assessing/monitoring room rental fees, electrical charges, telephone charges, box delivery/storage fees, service fees and other revenue-generating factors in accordance with the sales contract and with regard to hotel policies.

Prospecting, outside sales calls, and networking events are essential to meet goals and budget.

Coordinate BEO meetings for the operational departments, and prepare an accurate event profile that details a particular event.

Adhere to all organization policies, procedures, guidelines as set forth by the People & Culture department.

Assist Director of Catering in creating and maintaining Social catering plans and procedures to increase sales and provide unique experiences.

What You Bring

2+ years' experience in Catering Sales/Conference Management.

Passion for bringing social events to life and delivering WOW experiences.

Prior experience working with and managing weddings and other social events.

Extensive knowledge of food and beverage etiquette, guest relations and service standards.

Ability to analyze client needs and negotiate pricing and client requests.

Interpersonal skills to provide overall satisfaction to guests and support to internal staff.

Ability to wear multiple hats, you may have to take on responsibilities outside of this job description at times (as we all do!)

Maintain flexible hours to accommodate customer and business needs.

Working knowledge of Salesforce, Social Tables, Opera, and Microsoft programs including Teams a definite plus.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf)

Be Yourself. Lead Yourself. Make it Count.

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