Fleet Support Coordinator

JX ENTERPRISES INC • Madison, WI • 2h ago

JOB REQUIREMENTS: Apply Job Type Full-time Description About Us: At JX,
we are more than just a provider in the diesel industry; we are a team
united by core values that define our commitment to excellence. Our
employees play a crucial role in assisting both internal and external
customers with solutions for their trucking needs. From entry-level
opportunities to experienced roles, this position is tailored for
motivated and career-minded individuals seeking the potential for growth
and increased responsibility as they expand their knowledge. Our values
of Honoring Commitments, Creating Positive Experiences, Fostering
Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good
Stewardship permeates every aspect of our company. Join us in growing
all aspects of our business while embodying these values. Shift:
Monday - Friday: 9:30am - 6:00pm On site at one of our locations:
Madison, WI, Waukesha, WI or Wadsworth, IL Job Purpose: Under the
direction of the Fleet Support Manager, the Fleet Support Coordinator
works with dealership personnel, outside repair facilities, and
customers to assist with fleet management and to maximize customer
uptime and costs. Essential Duties and Responsibilities: Honor
Commitment: Manage the repair process on assigned fleets to maximize
customer uptime, demonstrating a commitment to customer satisfaction and
minimizing disruptions to their operations. Work with lease and rental
customers, the JX lease and rental fleet maintenance team, the used
truck team, and certain external fleets to coordinate and assist with
required service or repairs. Assist in dealers and customers with
warranty repairs, ensuring timely and efficient resolution of warranty
claims. Invoice and review repair orders, adhering to industry standards
and company expectations, fulfilling administrative responsibilities and
ensuring accurate billing practices. Work with support personnel to
ensure timely reconditioning, demonstrating commitment to internal and
external customers. Participate in on-call weekend breakdown call
management, showing commitment to service availability. Create Positive
Experiences: Assist dealership personnel and customers with breakdown
assistance and customer support issues, providing timely and helpful
support in critical situations. Educate dealer staff and customers on
remote diagnostic systems, empowering them with knowledge and tools to
improve fleet maintenance. Foster Life-Long Learning: Monitor diagnostic
systems (Smartlinq) for select fleets, utilizing technology to
proactively identify potential issues and optimize fleet performance.
Review repair orders, issue purchase orders, review invoices, and
research unit repair history to continuously improve understanding and
management of repairs. Exhibit Pioneering Spirit: Proactively... For
full info follow application link. Equal Opportunity Employer of
Minorities, Females, Protected Veterans, and Individual with
Disabilities *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/6588C74C0CB745CE

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