Customer Service Rep

LINCARE INC • Green Bay, WI • 3h ago

JOB REQUIREMENTS: This employee communicates with customers for the
purposes of answering questions, resolving problems, determiningongoing
and additional product/service needs, and supporting compliance to
physician direction. JOB FUNCTIONS: Communicates with customers via
inbound and outbound manual calls and outbound calls generated via
automated dialer system Assesses customer need for additional
products/services Assesses customer compliance with physician orders
Answers questions and provides customer education regarding
products/services Documents calls in computerized record keeping system
Enters customer orders in computerized system Verifies and updates
demographic information such as address and telephone number in
computerized records Read and analyze documents such as patient orders
Comprehend pharmacy prescription terminology Effectively communicate
with coworkers and patients alike help with the training of employees
calculate figures and amounts in reference to frequency and doses
dispensed apply common sense understanding to carry out oral and written
instructions Education & Experience: High SchoolDiploma, General
Education Diploma (GED), or one to three months related experience
and/or training Computer entry Required Must meet any licensing
requirementsnecessary for specific location Physical Demands: This
employee must occasionally lift and/or move up to 50 pounds. Lincare
offers employees a variety of competitive benefits that include ongoing
training and advancement opportunities. Employees can also qualify for
comprehensive medical, dental, and vision coverage, as well as paid time
off, retirement savings, tuition reimbursement, and other benefits.
There are also a generous employee referral program and a wide array of
employee discounts to take advantage of. Lincare is an equal opportunity
employer, access and affirmative action employer. All qualified
applicants will receive consideration for employment regardless of race,
color, religion, creed, sex, age, national origin, protected veteran
status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law. AA/EOE, M/F/Disabled/Veterans
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/10727D06641B4594

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