Consumer Banking Operations Specialist

JOHNSON BANK • Kenosha, WI • 2h ago

JOB REQUIREMENTS: Overview The Consumer Banking Operations Specialist
responsibilities are to provide proactive leadership, guidance and
indirect supervision for all cash handling procedures and negotiable
instruments; provides operational support for service related tasks in
the branch and safe deposit area; is relied upon to resolve escalated
issues with clients and staff; is responsible for risk mitigation and
auditing duties; and champions overall branch operational activities. In
partnership with Branch Managers and Assistant Branch Managers, provides
leadership and training for the branch and staff related to primary job
responsibilities noted above; promotes new or expanded relationships for
Johnson Financial Group by maintaining exceptional client relations and
referring clients to appropriate staff for new products and services;
completes work with a high level of accuracy; and assures compliance
with all applicable JFG policies and procedures, as well as, all
applicable state and federal banking regulations. This position supports
associates, workflow and service at multiple branch locations within a
region. Position Specific Responsibilities Schedule rotates within a
defined region to provide direct support to each assigned branch on a
monthly basis. Ensures client transactions are processed according to
policies, procedures and regulations. Resolves more complex problems and
issues; referring inquiries to the appropriate staff, and exhibits the
necessary follow through with clients and/or staff involved. Oversees
staff in daily activities, operations and internal controls. Ensures
safe deposit area operates per necessary controls. Gathers data,
processes and analyzes various reports (e.g., currency transaction,
returned items, etc.). Lead by example and continually exhibit
interactions that develop a strong staff and meet client needs. Key
components individual coaching, observations with clients, staff
meetings, outbound contact opportunities, product education, closed
referrals, etc. Delivers exceptional client service through their own
example along with appropriate follow through with clients and
associates. Leads by example by performing cash handling, safe deposit,
and other operational and sales referral responsibilities. Handles
complete operations of multiple branches and their vaults. Maintains
knowledge of security and safety policies and strictly adheres to
established procedures; assures internal controls are in place and
proper procedures are being followed. May represent JFG in various
community or civic functions to further enhance JFG\'s image and develop
additional business. Candidates must adhere to our professional dress
code, which includes wearing Johnson Financial Group logo apparel. Name
tags must be worn at all times. Exceptions for religious or medical
needs... For full info follow application link. Equal Opportunity
Employer of Minorities, Females, Protected Veterans, and Individuals
with Disabilities *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/5C387D2CA39D4C66

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